Lễ tân khách sạn

Represents the hotel to the guest throughout all stages of the guest’s stay. Determinates a guest’s reservation status and identifies how long the guest will stay. Help guests complete registration cards and the assigns room, accommodating special request whenever possible. Record and submit residence report every day.

Duties:

1. Review working area such as lobby, counter, back office and storage, keep them clean and tidy

2. Good gesture at work, always smile, be attentive and giving personal care to our guests

3. Be able to work on shift assigned by HOD

4. Responsibility, team work, creative, pro-active….

5. Smiling and greeting all guest approach the counter and lobby area

6. Processing check-in and check-out in the most convenience way for our guests

7. Providing information and services for our guest inside and outside the hotel

8. Communicating, receiving telephone call internal and external, set up wakeup call

9. Receiving complaints, handle if possible

10. Allocating room

11. Handle lost & found situation

12. Receive valuable items to put into the safe deposit box at front desk

13. Receive reservations on phone and walk-in guest

14. Operate the system and maintain computer

15. Currency exchange

16. Up selling skill

17. Stay connecting with another department concerned, specially HSK…

18. Attend all the necessary trainings given by hotel management

19. Another assigned tasks by direct manager

- Service charge

- Meal and fuel allowance

- Insurance

- Annual leave

...

- Computer literate and proficient in windows applications

- Ability to work with minimal supervision

- Demonstrate high levels of attention to detail in your daily work.

- Demonstrate high levels of personal presentation.

- 01 bản sao CMND, 01 bản sao Hộ khẩu.

- Giấy khám sức khỏe theo Thông tư 14, bảng sao các bằng cấp có liên quan.