Guest Relations Officer

POSITION SUMMARY:

Responsible for establishing and maintaining mutual understanding and goodwill between VIP guests and management.

RESPONSIBILITIES:

- Plan and co-ordinate the provision of friendly, efficient services to VIP guests

- Schedule activities for VIP guests

- Plan and co-ordinate all promotional activities targeting key clients.

- Trace relevant statistics about key clientele.

- Co-ordinate and supervise all activities for VIP guests.

- Assist with check-ins/check-outs of VIP clients.

- Greet VIP Guests upon arrival.

- Cover guest relations desk.

- Assist VIP guests with airline bookings and reconfirmation’s.

- Assist all departments in being receptive to the needs of VIP guests.

- Attend recreation activities when necessary.

- Plan and conduct VIP group and function rundown meetings.

- Assist in any other duties when required by the Guest Relations Manager.

- Assist with translations (information; guest directory; menus etc.) as required.

- Provide feedback from VIP Guests to Front Office Manager for action.

• Attractive salary - Meal's Allowance
• Accomodation.
• Social Insurance as Viet Nam Labor Code.
• Others benefit as law.

ABILITIES / KEY COMPETENCIES / SKILLS:

- Good communication skills.

- Good writing skills.

- Good Interpersonal Skills.

- Proficient in the use of Microsoft Office and Front Office System.

- Problem solving and organizational abilities.

- Fluent in English.

- Second foreign language is preferred.

EDUCATION / CERTIFICATES / EXPERIENCE:

- Diploma or Vocational Certification in Hotel Management, Business Administration, English or related field.

- 1 years experiences in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.