Concierge (Reception Guest information, Doorman,Luggage Porter, Buggy Drivers)
- Hạn nộp: 30/12/2022
- Mức lương: Thỏa thuận
Thông tin cơ bản
10
Huyện Phú Quốc - Kiên Giang
Làm theo ca
An ninh
Nhân viên
05/01/2023 14:26
Mô tả công việc
PHẠM VI CÔNG VIỆC/ SCOPE OF WORKS
The main job of a Concierge/Baggage Officer at a hotel is to work closely with members of the Lobby Department, Management and other departments in assisting customers with luggage, transportation and other necessary tasks.
The Baggage Agent is usually the person that guests see first and last in the hotel.
Attentiveness is crucial to a hotel's success because it conveys an important message to customers about its signature service offering.
The function of a Bellman at the hotel is to work closely with the Guest Service team member, Managementand other hotel departments in providing guest
assistance with luggage, transportation and miscellaneous needs.
Often the first and last person a guest sees while staying at the hotel is the Bellman.
The care and attention that goes with this position is crucial to the success of a resort as they convey acritical message to the guests about the property's
commitment to service.
CÔNG VIỆC VÀ TRÁCH NHIỆM CỤ THỂ/ DUTIES AND RESPONSIBILITIES
- Responsible for transporting luggage, messages, and leading guests to rooms and public areas, mail delivery, instructions at the request of guests, keeping the foyer area tidy;
- Handling of luggage, messages, escorts guests to rooms and other public areas, runs errands, handles mails, keeps the lobby area tidy, providing directional guidance to guests;
- Lead guests to the room and assist in transporting luggage for guests. Introduce and guide room amenities for guests;
- Escorts guests to room and assist with baggage upon arrival. Shows guestroom facilities and how to operate them;
- Ensure adequate transportation of mail, messages, faxes, and articles to the correct living room;
- Ensure prompt delivery of articles, messages, faxes, and newspapers to the correct guestroom;
- Provide updates on any special events in Phu Quoc city, entertainment venues and ongoing activities/events at Grand World;
- Provide updated information on any special events in Phu Quoc, entertainment spot and functions/events ongoing in the Grand World;
- Assisting visitors with disabilities and guests from buses or cars entering and exiting the Hotel;
- Assists handicapped visitors and guests from the bus or automobiles into and out of the Hotel;
- Monitor traffic flow and parking areas in the right places;
Monitor the traffic flow and parking spaces at the driveway;
- Work closely with security personnel to ensure that the road for vehicles is properly maintained;
- Work closely with the Security guards to ensure that the driveway is properly maintained;
- Secure baggage for safekeeping and storage in the baggage room in accordance with established procedures;
Accept baggage for safekeeping and storage in luggage room according to established procedures;
- Update the list of incoming, outgoing and current guests daily and other requests of guests to work smoothly;
- Daily updating guest lists of arrival, departure and in-house guest and others guest requests for smooth working with guest information;
- Carry out inspections of luggage trolleys and trams and ensure that they are clean both inside and out;
- Perform a physical inspection of the trolleys, buggies and make sure they are clean and spotless both inside and outside;
- Make sure all equipment is in good working order;
Make sure all working equipment is always ready;
- Ensure the safety of the guest's baggage in the correct position of the concierge;
- Ensure safekeeping of guest luggage under the bellman's attention and in the luggage room;
- Report to the Lobby Supervisor/Shift Manager on any unusual situations occurring in this area;
Reports to the Guest Service Supervisor/Duty Manager of any abnormal situation encountered on the floor;
- Respond to phone calls, responses and requests made at the baggage counter;
- Attends to telephone calls, feedback and requests made at the Concierge Desk;
- Perform other tasks assigned by the Management Board.
- Perform any other duties assigned by the Management;
Quyền lợi được hưởng
Professional and classy working environment.
Opportunities for training & career development at Hotels;
Extremely competitive incomes & incentives;
Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
Provided with PVI Health Insurance package
Accommodation support for Land/Remote staff
Allowance for meals and accommodation: 3 million VND/month
Free annual check-up at VinMec International General Hospital
Working time: 48 hours per week
All devices and tools are supported and tools are protected during work
Have the opportunity to rotate job positions according to your wishes
Yêu cầu công việc
NĂNG LỰC VÀ KINH NGHIỆM/ QUALIFICATIONS/ EXPERIENCE
- Học vấn: Chứng chỉ nghiệp vụ (Ngoại ngữ, Quản trị kinh doanh du lịch);
- Nói và viết tốt tiếng Anh. Biết thêm ngoại ngữ khác là một lợi thế;
- Có niềm đam mê nghề nghiệp;
- Ít nhất 01 năm kinh nghiệm ở vị trí tương đương;
- Level of Education: Vocational (Hospitality, English);
- Fair verbal and written communications skills in English;
- Pro-active with a passion for luxury hospitality;
- A minimum of 01-year experience in a similar role;
CÁC YÊU CẦU KHÁC/ OTHER SKILL REQUIREMENTS
- Tin học: Cơ bản
- Các kỹ năng: Giao tiếp, Chăm sóc khách hàng;
- Khả năng tập trung cao vào chi tiết.
- Computer: Basic
- Skills: Communication, Customer Service;
- High attention to detail
Yêu cầu hồ sơ
2. Citizen identification (Copy, authenticated)
3. Household registration book (Notarized copy)
4. Birth Certificate (Copy, authenticated)
5. Latest health certificate (original)
6. Relevant Certificates (Copy, Authenticated)
7. Social insurance book (Photo)
8. Photos: 2x3.3x4.4x6 of each type 04 photos, white background
9. Personal work process
10. Criminal record card (No. 2)
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- Quy mô: 100 - 499
- Wyndham Garden Grandworld Phú Quốc, Khu Bãi Dài, xã Gành Dầu, thành phố Phú Quốc, tỉnh Kiên Giang.
- https://wyndhamgardenphuquoc.com/
Wyndham Garden Grandworld Phu Quoc's best 4-star standard with a 4/5 star quality hotel in the north of the island and is located very near to Phu Quocs beautiful north coast line and beaches and within the Grand World project, Wyndham Garden Grandworld Phu Quoc has 921 rooms designed in a art deco interior style. Visitors to Wyndham Garden Grandworld Phu Quoc will experience living in the sleepless city of The Grand World, enjoying delicious modern Vietnamese and Western cuisine. Wyndham Garden Grandworld Phú Quốc đạt tiêu chuẩn 4 sao tốt nhất với khách sạn chất lượng 4/5 sao ở phía Bắc đảo và nằm rất gần bờ biển phía bắc và bãi biển xinh đẹp của Phú Quốc và nằm trong dự án Grand World, Wyndham Garden Grandworld Phú Quốc có 921 phòng được thiết kế theo phong cách nội thất trang trí nghệ thuật. Du khách đến với Wyndham Garden Grandworld Phú Quốc sẽ được trải nghiệm cuộc sống tại thành phố không ngủ của Thế giới rộng lớn, thưởng thức các món ăn ngon hiện đại của Việt Nam và phương Tây.
Thông tin liên hệ
- Recruitment Executive - Recruitment Executive