Front Office Manager

• Check that all Front Office employees report to work punctually and are well groomed before each of their shift

• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions

• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Liaise with Finance Department to ensure that credit procedures are properly carried out

• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue

• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling

• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards

• Handle all guest correspondences and ensure prompt follow-ups

• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

• Được hưởng các chế độ bảo hiểm theo quy định của Nhà nước.
• Môi trường làm việc năng động, chuyên nghiệp.
• Các phụ cấp: ăn trưa và các phụ cấp khác theo quy định Công ty.
• Chế độ nâng lương linh hoạt; thưởng và các chế độ phúc lợi khác theo quy định của Công ty.
• Được làm việc trong môi trường thân thiện, năng động, cầu tiến, đảm bảo đầy đủ các trang thiết bị, vật dụng… phục vụ tốt nhất cho công việc.
• Các chế độ: BHXH, BHYT, BHTN theo luật định.
• Nghỉ mát hàng năm
• Nơi làm việc: tại huyện Thanh Thủy, Phú Thọ

• Diploma in Tourism & Hospitality Management

• Minimum 3 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

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