Assistant Housekeeping Manager

About the role:

• To oversee the day-to-day operations of the Housekeeping Department, including supervising all housekeeping and butler teams in conjunction with the Director of Housekeeping, ensuring full compliance with the policies and procedures established by Four Seasons The Nam Hai.
• To ensure that the Housekeeping Department consistently delivers the highest standards of excellence in product quality, physical environment, and service.
• To assist with general inventory management, including conducting inventories of cleaning supplies, guest amenities, and operating supplies, while maintaining proper control over stock issuance.
• To manage housekeeping and butler personnel efficiently. To maintain effective communication with all departments. In the absence of the Director of Housekeeping, to ensure the smooth operation and overall management of the Housekeeping Department and all related areas.

What you will do:

• To plan and prepare daily assignments for room attendants and butlers, proactively manage staffing levels to address operational needs, and monitor performance to ensure established productivity targets are achieved
• To perform routine inspections of villas, public and back-of-house areas to ensure adherence to established standards, and communicate any discrepancies, missing items, or substandard work to supervisors/ attendants/ butler for corrective action
• To be familiar with all duties outlined in housekeeping job descriptions and ensure that established systems are followed, while being responsible for implementing ongoing training programs and assigned projects, and maintaining effective communication with other departments
• To perform daily maintenance inspections, ensuring all issues are promptly addressed and resolved, while working closely with Engineering to plan and execute preventive maintenance schedules effectively
• To be fully familiar with all operating equipment in order to effectively train and guide staff on its proper use and handling
• To be responsible for the implementation of ongoing training programs and assigned projects, ensuring effective execution and continuous improvement
• To interact with guests and handle all inquiries and requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
• Keep open communicate with DOH and have regular meetings

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary laundry for employee uniform
• Complimentary Employee Meals
• Complimentary Employee Transportation from/to Danang center

• Two + years experience working in hotel industry or similar environment
• Good communication skills 
• Microsoft Office Skills

• Application form
• Notarized CV
• Notarized copies of ID card and Family book
• Notarized copies of related certificates
• Medical certificates (within 6 months)
• 2 photos (4 x 6 cm)