Front Office Manager (Open for local)

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance

Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties

Ensure your team are properly trained on systems, security, service and quality standards

Ensure your front office team delivers a great service, professional attention and personal recognition

Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction

Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management

Oversee night audit function and preparation of daily financial reports

Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner

Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

Perform other duties as assigned. May also serve as manager on duty

- International and professional working environment

- Competitive salary range

- Competitive benefit packages

- At Least 03 years experience as same position in hospitality field;

- Good communication skill

- Excellent reading, writing and oral proficiency in English language

- Leadership skills on staffing and training