Customer Service Manager

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Quận Hoàn Kiếm - Hà Nội

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub

Ngành nghề
Kinh doanh & tiếp thị

Vị trí
Trưởng ca/ Giám sát

Cập nhật
14/04/2023 20:40

Descriptions:

Take full responsibility for any customer service issues that arise during their stay.
Offer hotel products and services for guest.
Use skills to introduce and sell hotel products/services to guests
Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
Help with picking up and dropping off guests
Coordination of the resolution of guest complaints
Receive customer complaints online and handle them as soon as possible.
Proposing the best options to satisfy customers while protecting the Hotel's interests
Ensure a positive customer experience from the time they use the service until the end of the journey.
Create the necessary reports.

Salary & Benefit:

Negotiable salary pay plus the service price (SVC)
Working time: 8 hours per shift, 4 days off per month
Free parking and shift meals
Take full advantage of social, health, and unemployment insurance
After probation, annual leaves day.
There are holidays, birthdays, and funerals.
Thirteenth-month salary
Periodic health check as prescribed
Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
Tet gifts for kids and the Mid-Autumn Festival
Incentives for using internal services at Meritel Hanoi

Qualification:

At least 1 year work experience in hospitality industry as a Guest Relations Manager/ Customer Service Manager or similar role
Leadership skills along with the ability to motivate a team into high performance
Proficiency in English, good writing skills and knowledge of other languages is a plus
Excellent problem-solving skills

- Nộp hồ sơ ứng tuyển trên Hoteljob.vn.

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

Quy mô: 25 - 99
Số 153 Hang Bong, Hàng Bông, Hoàn Kiếm, Hanoi, Vietnam
https://meritelhanoi.com
Meritel Hanoi is located on one of the busiest streets in Hanoi - Hang Bong street, which retains the ancient beauty and is the center of Hanoi Old Quarter. The hotel consists of 64 rooms with elegant designs that inspired by Indochinese and Renaissance styles, with a variety of room types from Superior to Suite. In addition, the hotel is fully equipped with luxurious facilities such as the outdoor infinity pool, the high-class gym, the private spa room and the luxurious restaurant to enhance the customer experience. In addition to maximizing facilities, we build a methodical work process for employees with the hope of achieving the philosophy: "True Hospitality at True Heart" - creating experiences of the highest value for all guests, like the meaning of the brand name, “MERIT” to become the most impressive place to stay in Hanoi.