Customer Service Manager

Descriptions:

• Take full responsibility for any customer service issues that arise during their stay.
• Offer hotel products and services for guest.
• Use skills to introduce and sell hotel products/services to guests
• Provide service information on demand: Sightseeing tours, mailing parcels, purchasing newspapers and foreign magazines, reserving dining tables inside and outside the hotel, car rental, and ticket reservations music - sports - flight reservations
• Help with picking up and dropping off guests
• Coordination of the resolution of guest complaints
• Receive customer complaints online and handle them as soon as possible.
• Proposing the best options to satisfy customers while protecting the Hotel's interests
• Ensure a positive customer experience from the time they use the service until the end of the journey.
• Create the necessary reports.

Salary & Benefit:

• Negotiable salary pay plus the service price (SVC)
• Working time: 8 hours per shift, 4 days off per month
• Free parking and shift meals
• Take full advantage of social, health, and unemployment insurance
• After probation, annual leaves day.
• There are holidays, birthdays, and funerals.
• Thirteenth-month salary
• Periodic health check as prescribed
• Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basis
• Tet gifts for kids and the Mid-Autumn Festival
• Incentives for using internal services at Meritel Hanoi

• At least 1 year work experience in hospitality industry as a Guest Relations Manager/ Customer Service Manager or similar role
• Leadership skills along with the ability to motivate a team into high performance
• Proficiency in English, good writing skills and knowledge of other languages is a plus
• Excellent problem-solving skills