Nhân viên Đặt Phòng/ Reservation Agent

1. Contribute to overall operational efficiency by performing relevant duties as assigned.
2. Use your supervision skills effectively to encourage and motivate staff
3. Monitor guests service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
4. Establish good public relations with all guests
5. Provide guests with the most accurate and up to date information at all times.
6. Follow up “no-show” list and group wash down daily
7. To prepare timetable planning and schedule days off for all Reservation staff
8. Supervise the confirmation of Hotel reservations via letter/telex/fax within 24 hours of receipt
9. To check arrival lists, special filling arrangements, meal plan codes follow-up report and update correct input of origin, rates and special arrangement, VIP etc daily
10. To supervise filling of all correspondence daily according to date/month/year
11. Co-ordinate all reservation input
12. To give current update on reservation trends and forecasts for current and future dates
13. Knowledge of detailed procedures in handling room booking

• Competitive income, in line with your impressive performance
• Negotiable salary when taking part in the interview
• Full contribution of Social Insurance, Health Insurance and Unemployment Insurance after probationary period
• Accident Insurance 24/7 after onboarding
• Paid leaves for 11 public holidays & 12 annual leaves each year
• Exclusive benefits for management level
• Holiday bonus, Birthday bonus, Sickness allowance, Annual travel and other activities for employee
• Uniform & Meal are provided during working at the hotel
• Experience in a professional working environment

• Minimum of 1 years of experience in a similar or supervisory position.

• Possess a bachelor's degree in business administration, tourism, hospitality.

• English 4 skills (High requirement for communication and writing).

• Teamwork & Independent.

• The ability to listen to customers as well as the acumen when approaching customers.

• Presentation skill and negotiation skill.

• Proficient in the use of Microsoft Office.

• Good Communication and writing skills.

• Ability to work in high pressure environment.