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Việc làm thêm
Reservation and Communication Agent
- Hạn nộp: 31/03/2026
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Ensures consistent delivery of personalized service when answering all incoming and outgoing calls with proper telephone etiquette and a calm demeanor.
- Be confident in answering questions regarding hotel’s offerings, guest room features and emergency protocols.
- Be the champion of the hotel’s offerings and local city’s culture and heritage by providing Concierge service including but not limiting to recommending and arranging reservations for dining, attractions and Capella Curates.
- Assists in transferring inter-department and guest calls efficiently and accurately to ensure a smooth communication. Periodically update directory to ensure accurate information.
- Receives and log messages for guests and colleagues under the appropriate system and ensure timely delivery of message to them.
- Logs and organize wake-up call requests under the appropriate system and provide timely wake-up call service. Coordinate with the relevant department for special requests.
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Effectively communicate with all departments for guest requests and ensures that proper recordings of requests are logged in the appropriate system (e.g. KnowCross).
- Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Preparing and process Pro-forma Invoice and Advance Deposits (Credit cards) and apply to appropriate guests accounts on daily basis.
- Oversee accuracy of room blocks and reservations by monitoring all GDS channels, hotel websites and OTA platforms.
- Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support
- Report any issue or damages and breakdowns found to the relevant department. Follow up with the work order status to ensure that issue is resolved.
- Adhere and comply to all departmental procedures, workplace safety and security policies set by the company.
Quyền lợi được hưởng
- Competitive salary
- Participating in social insurance, health insurance and unemployment insurance at the contracted salary
- Enjoy monthly service fee with high rate
- Be rewarded on Holidays, New Year and special occasions of the year
- 13th month salary bonus according to revenue
- Participate in periodic team bonding activities
- To develop career in a dynamic and professional international working environment
Yêu cầu công việc
- More than 3 years of experience working in a related position at 3 & 4 star hotel resorts or more.
- Good leadership and team management skills
- Ability to communicate, train, solve problems, handle situations quickly
- Work pressure
Yêu cầu hồ sơ
Nộp hồ sơ ứng tuyển
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Quy mô: ![]()
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11 Lê Phụng Hiểu, Trang Tien, Hoàn Kiếm, Hà Nội, Vietnam-
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https://www.facebook.com/capellahanoicareers/?locale=vi_VN
Capella Hanoi is a luxury boutique hotel in the heart of Vietnam’s capital, just steps from the Hanoi Opera House and Old Quarter. Inspired by the glamour of 1920s opera legends, the hotel blends timeless elegance with contemporary sophistication.Capella Hanoi is the only city hotel and one of just two hotels and resorts in Vietnam awarded the Forbes Travel Guide 5-Star Rating 2025, and proudly one of only two nationwide to receive 3 Michelin Keys. Capella Hanoi is the first hotel in Vietnam to achieve three consecutive years with a 1-Michelin-star restaurant, alongside two Michelin Selected restaurants, setting new standards of culinary excellence. We offer a professional and inspiring working environment, one of the highest service charges in Hanoi, and are proudly recognised four consecutive years in the Top 5 Best Workplaces in Vietnam – Great Place to Work 2025. -------- Capella Hanoi là khách sạn boutique hạng sang tọa lạc ngay trung tâm Thủ đô Hà Nội, chỉ cách Nhà hát Lớn Hà Nội và Phố Cổ vài bước chân. Lấy cảm hứng từ vẻ hào nhoáng của các huyền thoại opera thập niên 1920, khách sạn kết hợp hài hòa giữa nét thanh lịch vượt thời gian và sự tinh tế đương đại. Capella Hanoi là khách sạn duy nhất trong nội thành và một trong hai khách sạn & khu nghỉ dưỡng tại Việt Nam được vinh danh 5 sao Forbes Travel Guide 2025, đồng thời là một trong hai đơn vị trên toàn quốc sở hữu 3 Michelin Key danh giá. Capella Hanoi là khách sạn đầu tiên tại Việt Nam có 3 năm liên tiếp sở hữu nhà hàng đạt 1 sao Michelin, cùng với 2 nhà hàng được vinh danh trong danh sách Michelin Selected, khẳng định vị thế tiên phong về ẩm thực. Gia nhập Capella Hanoi, bạn sẽ được làm việc trong môi trường khách sạn chuyên nghiệp, truyền cảm hứng, hưởng mức service charge hàng đầu tại Hà Nội, và tự hào khi khách sạn được công nhận 4 năm liên tiếp trong Top 5 Nơi làm việc tốt nhất Việt Nam – Great Place to Work 2025.
Quy mô: 
11 Lê Phụng Hiểu, Trang Tien, Hoàn Kiếm, Hà Nội, Vietnam
Thông tin liên hệ
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Ms. Trà My - Human Resource Officer -
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