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1140 400
31432 1

Front Office Manager

  • Hạn nộp: 30/04/2024
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Cập nhật
02/05/2024 11:38

Mô tả công việc

1. Department operation management: 

- Supervise and support reception staff in carrying out daily tasks such as check-in, check-out, and other customer requests in accordance with standards, accurately and promptly. 

- Oversee the appearance and space of the lobby according to hotel standards. 

2. Ensuring service quality: 

- Establish and maintain reception department processes and ensure that staff are trained to the fullest and highest service standards. 

- Monitor and evaluate the performance of employees, processes, and implement improvement measures. 

3. Customer management: 

- Address customer requests and complaints with focus, skill, and speed, ensuring the hotel's brand ranking and avoiding revenue loss for the hotel. 

- Build and maintain friendly and professional relationships with customers, ensuring satisfaction and loyalty to the hotel brand. 

4. Human resource management: 

- Develop comprehensive training programs for the department and ensure employee competency after training. 

- Lead, guide, and consult employees for individual development and skill enhancement. 

- Manage the department with a spirit of unity, professionalism, and continuous learning and development. 

- Allocate personnel resources, arrange suitable shifts for the department. 

5. Financial management: 

- Monitor and control the budget and inventory of the reception department. 

- Ensure the accuracy of hotel financial income and expenses and provide complete documentation as required by the Accounting department. 

6. Data management: 

- Prepare monthly reports related to the department's finances and analyze improvements based on customer feedback. Additionally, always contribute and receive other assigned tasks as directed.

Quyền lợi được hưởng

  • Negotiable salary pay plus the service price (SVC)
  • Support parking fee and free shift meals
  • Take full advantage of social, health, and unemployment insurance
  • After probation, annual leaves day.
  • There are holidays, birthdays, and funerals.
  • Thirteenth-month salary
  • Periodic health check as prescribed
  • Bonuses for top performers on a quarterly, yearly, and prescribed Tet holiday basic
  • Tet gifts for kids and the Mid-Autumn Festival
  • Incentives for using internal services at Meritel Hanoi

Yêu cầu công việc

  • Management experience in the hotel industry or equivalent lodging services.
  • Solid knowledge of operation and adherence to established standards.
  • Demonstrates initiative, a willingness to learn, and a positive attitude towards new tasks and responsibilities.
  • Possesses creative thinking, open-mindedness to new ideas, and a desire to contribute to brand development

Yêu cầu hồ sơ

- Nộp hồ sơ ứng tuyển trên 
Chia sẻ:
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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Quy mô: 25 - 99
  • Số 153 Hang Bong, Hàng Bông, Hoàn Kiếm, Hanoi, Vietnam
  • Meritel Hanoi is located on one of the busiest streets in Hanoi - Hang Bong street, which retains the ancient beauty and is the center of Hanoi Old Quarter. The hotel consists of 64 rooms with elegant designs that inspired by Indochinese and Renaissance styles, with a variety of room types from Superior to Suite. In addition, the hotel is fully equipped with luxurious facilities such as the outdoor infinity pool, the high-class gym, the private spa room and the luxurious restaurant to enhance the customer experience. In addition to maximizing facilities, we build a methodical work process for employees with the hope of achieving the philosophy: "True Hospitality at True Heart" - creating experiences of the highest value for all guests, like the meaning of the brand name, “MERIT” to become the most impressive place to stay in Hanoi.

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