Regent Experience Supervisor - Giám Sát Chăm Sóc Khách Hàng

Hạn nộp: 29/03/2024
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Phú Quốc - Kiên Giang

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh

Vị trí
Trưởng ca/ Giám sát

Cập nhật
24/01/2024 10:36

Mô tả công việc

As a Supervisor you are trusted to take of of the top VIPs and their families acting as a combination of a “personal assistant”, “invaluable friend” and “local guide”.
Always be proactive and anticipate guest needs, but at the same time know when to be descreet and allow your guest to have their own space.
Creating an engaging atmosphere, provide high quality services to welcome guests .
Surprise guests at the right moments, through small or large gestures and acts of kindness and be genoreous with guests.
Make sure that guest phone calls and emails are handled in a prompt and professional manner following “three rings” and 12/24 hours standards respectively.
You check on the guest stay through courtesy calls and visits, while being rather intuitive and giving guest their personal space and privacy. Know when to step in and engage with the guest to ensure they are having a great experience.
Study guest profile and preferences before their arrival. Make sure that the villa assignment and set up in the rooms is done properly and according to guest request.
Review daily arrival list of all Regent Club guests and VIPs to check room allocation, amenity set up and special requests.
Coordinate with Housekeeping department to ensure all guest rooms are ready prior to their arrival, avoid any back-to-back.
Review daily departure list of all Regent Club guests and VIPs to ensure all the billings and departure arrangements are set in place. Farewell guests in the absence of the manager.
When a problem related to your team’s operation occurs, you take ownership of it and take all measures to prevent the issue from reccuring.
Acquire professional knowledge about suggestive selling and upselling techniques, while also having the ability to train these skills to the rest of your team.
Collaborate with all operational departments that are involved in delivering a harmonious flow during guest stay.
Assign roster and dedicated Regent Experience Agents for villas and VIP guests when required.
Build and maintain strong relationships with other departments in order to ensure a good collaboration during operation and know when to step in during peak times.
Communicate with colleagues through body language and voice while always maintaining a calm and gracious tone.
Ensure the daily operation runs smoothly and that team members are aware of their role.
Conduct daily shift briefings and meetings, update information and notify of any VIP arrangements.

Quyền lợi được hưởng

Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
At least 14 annual leave, 2 days off per week
Relocation, repatriation allowance
Rest and relaxation, Home leave allowance: 2 million per 3 service months
Accommodation, uniforms, transportation, and meals are provided
International working environment
Insurance as labor law
Healthcare insurance for personnel for at least 6-service months colleagues and for the family after working 2 years
24/7 accident insurance
Other benefits

Yêu cầu công việc

Bachelor’s Degree or Diploma in Hotel Management, Training or related field.
1-2 year experience or an equivalent combination of education and experience.
Knowledge of teaching methods.
Proficient in MS Office, PMS (Opera, Smile...)
Strong ethics and reliability.
Demonstrated ability to interact with employees and third parties at all levels.
Problem-solving, reasoning, motivating, organizational and training abilities.
Good English

Yêu cầu hồ sơ

Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
Hotline: 0919 290 709 (Phòng Nhân sự)

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5.0

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5 ĐÁNH GIÁ

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Quy mô:
Bãi Trường, Dương Tơ, Phú Quốc, Kiên Giang
https://recruitment.regentpq@ihg.com
At Regent, we enable uplifting experiences, igniting the best version of ourselves and our guests. When we open Regent Phu Quoc in April 2021 on the shores of Phu Quoc Island, it will transform the luxury experience in Vietnam. Guests will enjoy a sublime haven infused with the soul of the island that allows them to rise above the pressures of daily life, a place where they can embrace the best the world has to offer. By freeing them from today’s demands and distractions, our visionary, majestic and intimate experiences will leave lasting impressions. Our beachfront resort is located in the Phu Quoc Marina on the south-western coast of Phu Quoc Island and blends innovative architecture with subtle Vietnamese influences. Most of the resort’s suites and villas come with their own private pool and awe-inspiring views overlooking the azure waters of the Gulf of Siam. In our restaurants and bars, we offer multi-sensorial experiences, celebrating the world of gastronomy. From fascinating culinary journeys through Vietnamese and Chinese cuisine at Rice Market, to exquisite Japanese-French tastes and flavours at Oku, to finest craftsmanship and artisanal cocktails at Bar Jade, to our guests, it’s all possible. If you have the right skills to bring to the team, apply now and be a part of the rebirth of a truly pioneering luxury brand.