Duty Manager / Quản lý Ca trực

- Attend and assist with daily/weekly/monthly department meeting

- Ensure associates are properly groomed and in branded uniform at all times

- Ensure all guest incident reports and logs are properly filed and maintained

- Overlook break time of associates on duty, to make sure each position remains covered during meal break.

- Ensure and constantly keep work area tidy, clean and organized.

- Maintain a good working relationship between the associates and other departments.

- Ensure all associates are aware of role and responsibilities and operate within their guidelines.

- Ensures the delivery of brand promise and provides exceptional guest service at all times.

- Provides excellent service to internal customers in other departments as appropriate.

- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

- Maintains positive guest and colleague interactions with good working relationships.

- Determine the requirements for, and the follow-up on VIPs

- Maintain efficiency in the operation of the associate in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.

- Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

- Perform receptionist and cashier responsibilities and duties when needed

- Ensure smooth check-in and check-out of all guests during peak hours, through properly handing guest accounts and with efficient service provided to all guests.

- Review open folios and follow up with related department within given time with proper manner

- Check and monitor high balance (Credit Limit) follow-ups and take required discrepancies to Front Office Manager

- Takes on other tasks in addition of the ones stated, in a reasonable framework.

- Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.

- Actively participates in and leads talent development for the division/department, to meet both current and future needs

- Models the company’s culture, vision, mission and core values at all times

- Understands and strictly adheres to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health and safety.

- Conduct and Attends training sessions and meetings as and when required.

- Practice responsible behavior at all times and positively representing the hotel.

- While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

- Manage Life Guard team to ensure the pool & beach regulations and safety as top priority.

• Môi trường làm việc chuyên nghiệp, năng động.

Professional, dynamic working environment

• Mức lương và lợi ích cạnh tranh được cung cấp

Competitive salary & benefits offered

• Cơ hội tiếp cận nhiều chương trình học tập và phát triển của AccorHotels và Khách sạn

Chance to access variety of learning and development program by AccorHotels and the Hotel

• 44 giờ làm việc / tuần và 12 ngày phép / năm

44 working hours/week & 12 annual leaves/year

• Du lịch hàng năm

Annual team building trip

• Được chia phí dịch vụ hàng tháng

Service charge distribution

- Possess a minimum 2 year(s) of working experience in related field for this position

- Hotel Management or Business Degree Preferred or Bachelor’s degree in business management, or Administration is helpful in obtaining a position as a Duty Manager / Guest Service Manager

- Communicate with efficiency

- Able to multi-task, responsible, resourceful and proactive with a sense of urgency

- Excellent command of English and Vietnamese (spoken and written) is essential

- Well organize, conscientious and attentive to details

- Competent in internet usage and MS Office (i.e. MS Word, Excel and Power Point) and PMS (Opera & Micros preferred)

- People and customer oriented, motivator and self-starter

Please submit your CV at: Talent & Culture Department, Mercure Vung Tau Hotel - 03 Ha Long, Ward 2, Vung Tau City, Ba Ria - Vung Tau Province, Viet Nam

Phone: 0909.370.754 ( Ms. Nhung)