IT Officer - Chuyên Viên Công Nghệ Thông Tin

o Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

o Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

o Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.

o Assists guests and colleagues in identifying and implementing solutions to user challenges and concerns associated with the use of personal computer equipment.

o Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter-departmental collaboration and support.

o Provide guidance to team members and other colleagues in all IT related matters.

o Keep vigilant and report any potential cyber-attack, initiate data protection resolutions to divert risk and safeguard all property’s, guests and individual information.

o Ensure that policies and procedure relating to PCI compliance are updated and adhered to.

o Maintains a system error / progress logbook and deals with reported problems.

o Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

o Monitors and maintains proper inventory of hardware and software license. Ensures that all hardware are adequate and in optimal operating state while software are timely updated for defect-free system operation within the hotel.

o Handles and report any complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.

o Maintain strict compliance to all departmental policies, work place safety and security procedures set by the hotel.

o Ensures that working area is kept organised and clean at all times.

o Attend training sessions and provide suggestions or feedbacks to supervisors or managers for operational improvement.

o Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect-free facilities and service amenities provided.

Competitive salary

Participating in social insurance, health insurance and unemployment insurance at the contracted salary

Enjoy monthly service fee with high rate

Be rewarded on Holidays, New Year and special occasions of the year

13th month salary bonus according to revenue

Participate in periodic team bonding activities

To develop career in a dynamic and professional international working environment

o A Bachelor’s degree or diploma in Information Technology field

o Experiences in similar role at luxury hotels/resort

o Competent computing skills (e.g. Microsoft Office)

o Strong working knowledge of hospitality related applications and or systems (e.g. PMS, POS, CRM)