GUEST SERVICE AGENT / NHÂN VIÊN LỄ TÂN

•Welcome and check-in guests and provide personalized service to every local and international guest.

•Handle guest room Key Cards, emails, and messages and attend to guest inquiries.

•Check out guests and ensure that all payments are collected.

•To assist Reservations Department in taking reservation after office hours.

•Attend to guests' complaints and report to the Guest Relations Officer or Assistant Manager for follow-up.

•Assist Guest Relations Officer and Assistant Manager to escort VIP guests to the room after checking in.

•Perform any other activities or task as directed by your superior

Other Responsibilities:

• Be aware of the hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the assigned by the Management

Compensation:

- 02 months of probation with Full salary

- 05 working days, 02 day-off per week

- Duty meal & Uniform provided by hotel

- Baby born gift, Birthday gift, Marriage allowance, Bereavement allowance

- Annual health check

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

Competencies

• Familiar with Opera system is an advantage

• Proficient of Microsoft Outlook, Microsoft Office.

• Excellent reading, writing and oral proficiency in English language