Nhân viên bể bơi kiêm nhân viên hành lý/Pool Attendant cum Bellman

• Greet and welcome guests at the main entrance
• Attends to all guests needs in Swimming pool areas and within Health Club facility.
• Assist in driveway management
• Assist arriving and departing guests by opening and closing car and taxi doors
• Maintain a clean and tidy entrance and baggage room
• Ensure timely pick up and deliveries pertaining to baggage handling
• Provide information and/or assistance to guests as and when required
• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service
• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance
• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff

• Provide prompt, efficient and courteous services to guests, members and visitors
• Maintain Health Club facilities according to set standards of order and cleanliness
• Report repairs and maintenance problems to supervisor
• Familiarize yourself with facilities, activities, equipment, serices and other pertinent
• information in order to provide guest with accurate information
• Be knowledgeable about all hotel facilities in order to promote and sell them to guests
• Ensure guests amenities, towels, linen and other guests needs have ample supply
• Follow hotel procedures in relation to pool towel issue and retrieval
• Liaise with other operational departments such as Laundry, Housekeeping and Engineering to provide great service
• Abide by rules and regulations and policies and procedures of hotel
• Conduct regular inspections of pool grounds to ensure cleanliness standards are maintained
• Take Food & Beverage Orders from guests in pool area
• Assist Food & Beverage staff to deliver food & beverage services
• Attend scheduled training
• Ensure local area knowledge and surrounding attractions is kept current
• Participate actively in employee activities
• Participate in activities concerning protection of environment
• Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use
• Conversant with emergency evacuation and fire procedures tor relevant department

Operation

• Greet and welcome guests at the main entrance

• Assist in driveway management

• Assist arriving and departing guests by opening and closing car and taxi doors

• Maintain a clean and tidy entrance and baggage room

• Ensure timely pick up and deliveries pertaining to baggage handling

• Provide information and/or assistance to guests as and when required

• Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service

• Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance

• Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff

• Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Compensation:

- 02 months of probation with Full salary

- Attractive service charges

- 05 working days, 02 day-off per week

- Duty meal & Uniform provided by hotel

- Annual health check

- Employee benefit card offering discounted rates in Accor Hotels worldwide.

- Develop your talent through learning programs by Academy Accor.

• Secondary / High school education

• Good reading and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• No experience is required, training will be provided

Competencies

• Good communication and customer contact skills

• Service oriented with an eye for details

• Ability to work effectively and contribute in a team

• Self-motivated and energetic

• Must be well-presented and professionally groomed at all times

Include: Curriculum Vitae