Talent & Culture Manager (HRM) / Trưởng bộ Nhân tài & Văn hóa (Nhân sự)

KEY RESPONSIBILITIES

Job Summary – (Role Summary)

This position is responsible for the development and formulation of policies, procedures and practices to support the operational needs of the hotel. The Talent & Culture Manager supervises and provides consultation to the management on strategic staffing plans, compensations, benefits, training and development, budget and labour relations.

The Talent & Culture Manager is expected to take a leadership role in developing a culture that support the hotel’s strategic goals. The Talent & Culture Manager will lead performance management, talent assessment, and effective labour relationships, including negotiating and administering labour agreements.

Essential Duties and Responsibilities – (Key Activities of the role)

General mission

• Be responsible for planning, managing, controlling, coordinating and participating in Talent & Culture activities.

• Be responsible for the formulation, recommendation and implementation of hotel policies and procedures.

• Be responsible for planning, coordinating and conducting training need analysis and training programs together with the Training Manager in order to enhance the quality service and to improve the staff performance and efficiency in handling hotel guests.

Responsibilities and means

• Manages the Talent & Culture department ensuring staff comply with hotel policies and procedures and local and government regulations.

• Develops and implements recruitment and screening systems and procedures in order to attract the most qualified candidates for position vacancies in the hotel.

• Coordinates with requisitioning departments, the recruitment of employees following established standards, policies and procedures; to assist them in the orientation, training, development and evaluation of their personnel.

• Be fully in charge of training:

- Supervises directly the training department and ensure that all training activities are in accordance to the needs of the hotel and all training programs have been smoothly executed.

- Analyzes training needs in the hotel.

- Reviews training policies, procedures and practices and recommend any improvement to the management.

- Assists department heads and department trainers to conduct job skill and generic training for their staff.

Administrative responsibilities

• Maintains and updates policies and procedures and other Talent & Culture matters.

• Monitors the administration of the Performance Appraisal Program and act in an advisory capacity to department heads in such process.

• Prepares and submits periodic reports to Accor Talent & Culture-Asia as well as for management’s use in accordance with hotel and government requirements such as salary scales, manning guide, etc…

• Prepares the related budget of the Talent & Culture department.

• Checks and amends any training activities, programs, policies and curriculum of the training department.

• Prepare the hotel annual training plan based on the guideline from Accor Talent & Culture Development section.

• Prepare all the quality training manuals and generic training

• Keeps an individual employee, supervisory and management training record

• Develop special training program as requested by each division.

Technical responsibilities

• Determines in advance the number of personnel to be employed during each fiscal year.

• Recruits the qualified personnel for each department based on the personnel requisition form approved by the divisional head and General Manager.

• Analyze the hotel manpower requirements in order to recommend on selection and development activities to meet those requirements.

• Monitor present and future trends in the local labor situation, social legislation and make any recommendations to the hotel management.

• Reviews personnel policies, procedures and practices and recommend any changes, modification or updating to the management.

• Monitor and review the hotel’s benefits and compensation levels and recommend any appropriate changes.

• Prepares succession plan for the potentials for middle and senior management level with the department/division heads and Resident Manager and General Manager.

• Monitors the progress of succession plan and recommend any internal promotion for those completing the succession plan with satisfactory performance.

• Conducts orientation, Introduction to Accor, Accor vision and values and generic training: Hygiene and Sanitary, Grooming for the new and existing staff

• Oversees practical training for new employees, student and management trainees.

• Monitors re-training programs to increase skill and update the information for existing staff.

Prepares and issues correspondences relating to the Talent & Culture department.

• Implement innovaccor and encourage staff to share new ideas for hotel improvement. If the idea is implemented, to arrange for an award to be granted to staff.

• Conduct weekly and monthly meeting with the Talent & Culture staffs for assignment follow up and information dissemination purposes.

• Counsel hotel personnel as and when needed in areas such as career planning, training and development and employee relations.

• Investigates and reviews all disciplinary actions to ensure the actions are complying with the labor law, hotel rules and regulations. To consult with department heads an appropriate action and recommend the final results in consultation with the General Manager.

• Ensures staff comply with the hotel policies and procedures as well as government regulations pertaining to employment practice.

• Ensures that the internal training programs are conducted as planned to improve staff knowledge and necessary skills up to the hotel and Accor standards.

• Conduct salary survey with the other leading hotels in town regularly.

• Monitors Accor Talent & Culture projects are implemented consistently.

• Monitors corporate training roll out programs have been conducted consistently by the hotel certified trainers.

Commercial responsibilities

• Assists the Management in any activity to help promote business and revenue for the hotel.

• Improves the performance of all staff as well as develop better service for hotel guests through Learning & Development and Talent & Culture management system, which creates staff loyalty and commitment.

Human responsibilities

• Ensures all staffs in the Talent & Culture department are appraised by the yearly immediate superior.

• Creates a good working atmosphere and efficient cooperation in the Talent & Culture department.

• Implements and monitors effective employee relation and motivation programs in the hotel.

• Develops and implements programs to ensure employee and guest security and safety.

• Disseminates information affecting employer-employee relations, employee activities and hotel personnel policies and programs as well as information regarding training activities and skill improvement programs.

• Coordinates and executes employees’ social, athletic and recreational activities.

• Maintains a good working relation with all departments and all external contacts: government officials, labor, tax, immigration and lawyer’s office, human resources associations.

• Coordinates functions and activities with other departments professionally.

Replacement and temporary mission

• Performs other related duties and special projects as required by General Manager.

• Have annual health examination

• Supporting shift meals at staff canteen and uniform

• 13th salary

• Paid birthday leave

• Dynamic, professional & open minded working environment

• Joining training courses according standard of Accor

REQUIRED QUALIFICATIONS

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Knowledge of Local Labour and Employment Regulations.

• Proficient in the use of Microsoft Office

• Problem solving, analytical, reasoning, motivating, organizational and training abilities.

• Good writing skills

• This position may start after Tet Holiday

Qualifications –

• Bachelor’s degree in Human Resources or Business Administration.

Experience –

• 5 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience.

Updated CV sent to H8287-HR1@accor(chấm)com