(URGENT) Reservation Agent

Essential duties and responsibilities

• To ensure guest satisfaction, anticipate and exceed guest expectations promptly.

• To ensure all guest needs are dealt with accurately and efficiently.

• To ensure all internal and external customers are treated with highest priority and respect.

Other standard responsibilities

• To handle all incoming calls effectively with a professional and informative approach as per the Reservations call standards.

• To be fully aware of rate structure, packages structure, selling strategy, guarantee or cancellation policy.

• To ensure all reservations are entered in the PMS accurately with all records maintained.

• To ensure all correspondence is answered within the same day, prioritising the ones that have an urgent request.

• To keep yourself updated of the selling strategy and occupancy trend of the times ahead.

• To be aware of the Market Segmentation and Source of Business linkage to rate codes.

• To follow the procedure for correspondence check ensuring any errors if at all are eliminated and ensure all Interface bookings are updated with proper details.

• To follow sales techniques to maximize revenue

• To follow proper escalation procedures when addressing guest concerns to Management Team.

• To take on other tasks in addition of the ones stated, in a reasonable framework.

Benefits

• Professional and multi-cultural working environment

• Competitive Salary

• Social Insurance and Health care

• Training and development in career path

• Polite, courteous, cheerful and helpful.

• Able to prioritise requests effectively.

• Genuine interests in helping and resolving guests’ queries.

• Must be computer literate, knowledge of core hotel PMS and related software systems would be added advantage.

Personal attributes sought for above positions – honest, hardworking, determined and well presented. If you are a successful Hotel executive and have suitable as well as stable professional work experience within a 5 Star environment, this is an outstanding opportunity to work with a professional and dynamic Accounts team of Escarpment Hotel Group in Ho Chi Minh City and Australia

Initial applications including Curriculum Vitae and Covering Letter to:

Tin đã hết hạn

Successfully screened applicants only will be contacted for a follow up interview.