Front Office Duty Manager| Quản lý Ca trực Bộ phận Tiền sảnh

• Review the log-book and receive handover from the night shift following the checklist. Ensure all information is clear, the cash float is counted correctly, and discuss any guest-related issues in detail.
• Inspect buggy station, parking, reception, welcome sala, stores, and office to ensure cleanliness, proper equipment condition, and sufficient supplies.
• Conduct daily or immediate briefings as necessary.
• Review the day's arrivals and departures; ensure GEMs are well-informed about their guests. Coordinate villa inspections with the Direct Managers.
• Assist Direct Managers in welcoming arrivals and bidding farewell to departures.
• Ensure check-in folios are complete, protocols are followed, and the Opera system is correctly updated.
• Be aware of in-house guests requiring extra attention. Follow up on pending requests or tasks from previous shifts.
• Handle guest complaints and issues reported by GEMs on behalf of Resort Management and ensure effective handover to the next shift Duty Manager to guarantee timely resolution and recovery of guest satisfaction.
• Report any unusual events or serious guest complaints to the Direct Managers. Share updates from management with the team.
• Check and update the fish key report; investigate any loss and take necessary action.
• Monitor LQA standards within Front Office operations and ensure all hosts are adequately trained and compliant with the required standards.
• Promote and implement the IHG loyalty program, ensuring all member benefits and entitlements are delivered in accordance with the guest's membership tier.
• Ensure hosts are kept up to date with the latest information on resort products and services, including villa categories, rates, features and facilities, food and beverage outlets and promotions, spa and wellness offerings, and other resort services and facilities.

• 100% salary during the probation period (2 months)
• Monthly allowance: VND 2,400,000
• Competitive Service Charge
• Long-service award after every 12 months of employment
• Attractive year-end and Tet bonuses
• Social insurance contribution based on 100% salary
• 24/7 personal accident insurance from the first working day
• Annual Home Leave airfare support
• Relocation allowance support
• Accommodation provided for employees
• Uniforms and laundry service provided
• Duty meals and staff transportation provided
• Global training opportunities and career development with Six Senses & IHG Hotels & Resorts

• Degree or diploma in Hospitality Management or similar.
• Minimum one year of experience in similar position
• Excellent command over written and spoken English.
• Another spoken language would be beneficial.
• Ability to train and supervise staff and communicate well with management and guests.
• Willingness to learn new skills and work hard.
• A sharp mind/ attention to detail to ensure that the vast areas assigned to him is well taken care of at all times.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.