Reception Manager ( Quản Lý Lễ Tân)

- Defining and implementing front desk objectives and procedures.

- Hiring and training staff and managing the shift schedules.

- Tending to guests' complaints and questions and providing exceptional customer service.

- Ensuring that the front desk and reception area is kept clean and organized.

- Maintaining front desk office supplies and equipment.

- Managing budgets, records, and contracts.

- Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

- Conducting performance reviews with the front desk staff.

- Generating reports and feedback for presentation to the general manager.

- Performing administrative duties such as filing and updating records, among others, as needed...

- Employee benefit card offfering disscounted rates in Accor Hotels Worldwide.

- Develop your talent through learning program by Academy Accor.

- Oppotunity to grow within your property and across the world.

- Ability to contribute to local community and make a diffference through our Corporate Social Responsiblity activities, like Planet 21.

- Professional working environment / Môi trường làm việc chuyên nghiệp.

- Opportunity to access variety of training programs conducted by the Hotel & Group / Cơ hội tiếp cận đa dạng các chương trình đào tạo do Khách sạn & Tập đoàn tiến hành.

- Free shuttle from Da Nang city / Xe đưa đón từ trung tâm TP Đà Nẵng.

Allowance.

Off 1.5 days/ week.

Insurrance Suncare.

- High school diploma or GED.

- Bachelor's degree in hospitality or similar.

- A minimum of 2 years of experience as Reception manager or similar.

- Proficient in hotel front desk software such as HotelKey, Opera.....

- Good understanding of procedures and practices in the hospitality industry.

- Excellent written and verbal communication skills.

- Strong organizational and time management skills.

- The ability to provide exceptional customer service.

- Good leadership and training abilities.

Should you feel interested in the opportunity, please send your resume to email: Tin đã hết hạn