Income Auditor (Work at L7 West Lake Hanoi - A new project of Lotte Hotels)

- Main Responsibilities

• Follow the company's brand standards and code of business conduct.

• Keep informed of the company's values and ideal conduct. Act accordingly.

• Pursue the operational goal by carrying out all assignments tasked by a senior employee.

• Attend necessary training sessions as required by a training manager in accordance with

any training plans.

• Write and manage F&B customer reports. Maintain various documentation which must be

managed by F&B and financial departments.

• Manage various income-related data and provide it to managers and executives.

• Comprehensively manage statements used in all operation sites. Record and maintain the

contents of each statement as well as canceled statements.

• Provide general supervision over F&B sales at F&B operation sites.

• Review and manage hotel guest bills on a regular basis.

• Make surprise inspections on cashier tills.

• Inspect unsettled income matters and guide employees to receive the manager's approval.

• Make inspections with a particular concern for cash transactions at each operation sites.

Ensure that all income is accurately recorded.

• Supervise and provide instructions to employees to ensure that income management in

banquet halls are being done according to regulations.

• Compare and analyze total revenue and expenses.

• Supervise and provide instructions to employees to secure proof documentation which

contains details for all rebates and various expenses.

• Ensure that all rebates and credit follow accounting standards.

• Compile various rebates, credit notes and expenses in the daily report. Provide the report

to the GM and Financial Director for their review.

• Ensure that each operation site is safely managing coupons, proof documentation, various

slips and systems according to regulations.

• Verify the daily reports from General Cashiers against bank deposit slips.

• Inspect advance outgoing payments and other outgoing payment status.

• Inspect the cash status with General Cashiers. Review it against the guest list from each

operation site.

• Ensure that daily income data is accurately entered into the system.

• Perform various projects required by executives and other senior personnel.

- Self-Management

• Follow hotel rules and regulations written in the Employment Rules.

• Follow the company's dress code.

• Follow work hours and vacation regulations.

• Actively get involved in training and self-improvement programs. Maximize opportunities for

self-improvement.

- Health, Safety and Security

• Keep informed of, and put into practice, all company policies and protocols concerning

health, sanitation and fire safety.

• Keep informed of emergency protocols.

• Record and respond to general safety incidents or emergencies. Report to senior employees immediately.

Supportive Roles

- Promote a smooth operation and cooperation when working jointly with other departments.

- Represent L7 WEST LAKE HANOI's service standards to all customers and provide them with distinguished services.

- Respond to customer requests promptly and with accuracy.

- Predict customer needs and strive to resolve complaints.

- Maintain a high level of knowledge concerning hotel services in communicating with customers.

•  Attractive salary & benefit package
•  02 months of probation with full salary 
•  Insurance package
•  Clear career development plan with many engaging training courses (local & international).
•  Duty meal provided by hotel.
•  Annual helpful training courses (local & international).
•  Wonderful working environment with professional team.

Qualifications

- Education: Bachelor's degree or higher

- Experience: 3 or more years of management experience

- Credentials: Specialized certificates preferred

Specific Job Knowledge, Skills and Abilities

- Must possess a good knowledge of regional accounting laws

- Must have a general understanding of revenue and expense management. Must have an

understanding of cash management processes.

- Must have an understanding of guest room and F&B operations

- Must have an understanding of Lotte Hotel's financial policies and vision

- Must have excellent communication skills. Must be able to receive instructions and make

reports with accuracy.

- Must possess basic computer skills

Gửi CV (đính kèm ảnh) đến email: Tin đã hết hạn

Hoặc liên hệ Hotline: 024 3333 1089