IT Manager (Work at L7 West Lake Hanoi - A new project of Lotte Hotels)

1. May serve as a lead or supervisor over subordinate professional network staff within an assigned work unit; schedules and assigns work; distributes resources; provides direction and guidance regarding processes and procedures; monitors staff work and work products to help meet unit goals and objectives; may provide input to or write employee performance reviews.

2. Serves as the server administrator for a complex LAN and/or WAN; researches and identifies server environment requirements and specifications; determines integration requirements to ensure inter-operability across multiple platforms and technologies; coordinates with network, applications, database and other staff to identify, plan and implement system design specifications and resolve integration issues.

3. Leads and performs server tests; plans, determines and implements hardware/software configurations including domain controllers, file servers, application servers, terminal servers, mass storage solutions and virtual servers, installs and configures hardware and software; adds and deletes users; administers user accounts, electronic mail systems; maintains server and data security by implementing administrative and technical safeguards as necessary; plans and leads server and network operating system upgrades; tests hardware and software to ensure optimal functionality.

4. Researches and obtains new and upgraded server-related hardware and software solutions from vendors; oversees and directs the installation and testing of critical upgrades and patches; may develop utility programs as needed to ensure that new and upgraded programs work effectively within the network architecture; ensures that the server infrastructure functions in a manner to support smooth integration, transition and efficiency

5. Managed of network infrastructure, including wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications

6. Troubleshoot hardware, software, PMS, POS, email, internet problems

7. Develops, recommends and establishes policies and procedures pertaining to server administration; ensures that all related documentation is current.

8. Monitors server traffic, performance and security using a variety of evaluation tools; analyzes traffic patterns; checks server logs to detect intruders; writes scripts to support server monitoring and server administration tasks.

9. Identifies and resolves server security issues; provides recommendations to improve server performance and security.

10. May serve as the project lead over server-related projects, requiring the support of multiple staff, the procurement/utilization of significant resources; develops and monitors project budgets and resources; monitors vendor performance to ensure compliance with County standards and specifications; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project specifications; designs and implements project testing and quality assurance processes.

11. Researches and responds to customer complaints regarding server functionality; investigates, analyzes and resolves a wide variety of server-related problems; troubleshoots server failures and availability issues and re-establishes server operations to ensure business continuity.

12. Ensures security for file sharing, sensitive data access, and password issues; performs and/or coordinates activities pertaining to business continuity and disaster recovery; performs critical system backup, database backup, and system recovery; stays up to date on security issues such as threats, vulnerabilities, technology and vendors.

13. Coordinates assigned server activities with vendors; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details.

14. Prepares reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.

•  Attractive salary & benefit package
•  02 months of probation with full salary 
•  Insurance package
•  Clear career development plan with many engaging training courses (local & international).
•  Duty meal provided by hotel.
•  Annual helpful training courses (local & international).
•  Wonderful working environment with professional team.

Knowledge Of:

 OPERA PMS, POS, SUN, FCS, S&C, MC, Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program.

 Computer hardware and software components similar to those being used by the hiring department.

 Basic operational characteristics of local and wide area network systems.

 Basic operational characteristics of communication systems, equipment and devices.

 Tools and test equipment used in the installation, maintenance and repair of desktop computer systems.

 Methods and techniques of troubleshooting desktop computer system hardware and software problems.

 Basic principles and practices of technical-level system administration.

 Principles and practices of customer service.

 Methods and techniques of developing and presenting technical documentation and training materials.

Five (5) years of directly related experience that demonstrates the competencies and attributes listed above; OR

A Bachelor’s Degree in from an accredited college or university with major coursework in business administration, computer science, information systems or a closely related field.

Special Requirement: An IT related certification may be desired for some assignments

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