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Reservation and Sale Agent - Nhân Viên Đặt Phòng
- Hạn nộp: 10/06/2023
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Quận Bình Thạnh - TP HCM
Quận Bình Thạnh - TP HCM
Giờ làm việc
Giờ hành chính
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Khách sạn/ Khu căn hộ
Ngành nghề
Kinh doanh & tiếp thị
Kinh doanh & tiếp thị
Vị trí
Nhân viên
Nhân viên
Cập nhật
02/08/2023 15:10
02/08/2023 15:10
Mô tả công việc
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- Salary and attractive compensation benefits.
- Offered 5 working days/week – 2 days off/week.
- Offered 12 vacation days/year.
- Comply with government Public Holidays.
- Joined in the Hotel’s training and development programs.
Yêu cầu công việc
- Education Technical, Trade, or Vocational School Degree
- Related Work Experience At least 2 years of related work experience
- Supervisory Experience No supervisory experience is required
Yêu cầu hồ sơ
- Nộp hồ sơ ứng tuyển trên Hoteljob.vn.
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
- 720a Điện Biên Phủ, Phường 22, quận Bình Thạnh, Ho Chi Minh City, Việt Nam
- https://Marriott.com/SGNAK
Vinpearl Landmark 81, Autograph Collection is expected to serve as Vietnam’s first Autograph Collection hotel. The lifestyle hotel will join a diverse and dynamic collection of over 260 independent hotels around the globe hand-selected for their inherent craft and distinct perspective on design and hospitality. Currently known as Vinpearl Luxury Landmark 81, the hotel is set high up in a gleaming 461-meter tower on the banks of the Saigon River and is anticipated to feature 223 rooms and suites, three food and beverage outlets, 12 function spaces, a business center, spa, outdoor pool, and fitness center.
Thông tin liên hệ
- Bộ Phận Nhân Sự