Captain - Trưởng ca Nhà hàng

Operations

• Oversees the training of the Restaurant handbook.
• Observes wait staff and offers training and improvement where needed
• Holds regular communication meetings and daily briefings
• Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager / Assistant Manager.
• Ensures all menus are correct and presentable.
• Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks.
• Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book.
• Maintains daily end of shift reports.
• Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager.
• Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock.
• Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members.
• Ensures that all team members work in a supportive and flexible manner with each other.
• Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
• Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
• Monitors team members arrive on time and ready for their shifts according to staff rosters.
• Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores
• Manages restaurant music, ensures that music in the restaurant is always at appropriate levels.
• Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable.
• Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks.

Customer Service

• Ensures that all team members deliver a high level of guest service at all times.
• Works with the assistant manager and supervisors to train team members in guest service skills.
• Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
• Reports customer issues to the Manager/ Assistant Manager.
• Creates positive guest and team interactions, ensures good working relations using a professional and calm manner at all times.
• Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.

• Ensures that the restaurant is operated in line with maximising profit while still delivering excellent service.
• Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
• Assists in the inventory management and ongoing maintenance of equipment and other assets.

• Take reservation enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
• Works with the kitchen to solve any issues for customised menus.
• Creates custom decoration and setups for events.
• Conducts pre-event briefings with the team to ensure successful execution.

Personnel

• Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
• Manages the punctuality and grooming of all team members, ensuring that they have the correct uniform and have a high level of personal appearance and hygiene.
• Ensure all team members follow procedures relating to health, hygiene, safety and security

Responsibilities

• Ensure that all Vintage Emporium’s standards and procedures are followed
• Ensures that grooming and presentation is of the highest standard at all times

• Competitive salary.
• Service charge
• Meal allowance at the restaurant.
• Social Insurance, Health Insurance as Labor Law legislation.
• 12 annual leave per year.

• Education: Bachelor’s Degree/Certificate in Hospitality or related areas
• Experiences: At least 1 years experience as Restaurant Captain in luxury hotels/ resorts/ restaurant or in similar role
• Excellent skills in Guest service and Public Relations, excellent in English
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools
• To be honest, careful, good at presentation, negotiation, persuasion, making plan and organisation for task
• Ability to work independently, analyse and solve the issues, conflicts and contradictions.

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Contact: 0906 926 478