Restaurant Captain

• Oversees the training of the Restaurant handbook.
• Observes wait staff and offers training and improvement where needed
• Holds regular communication meetings and daily briefings
• Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager / Assistant Manager.
• Ensures all menus are correct and presentable.
• Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks.
• Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book.
• Maintains daily end of shift reports.
• Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager.
• Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock.
• Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members.
• Ensures that all team members work in a supportive and flexible manner with each other.
• Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
• Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
• Monitors team members arrive on time and ready for their shifts according to staff rosters.
• Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores
• Manages restaurant music, ensures that music in the restaurant is always at appropriate levels.
• Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable.
• Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks.

• Competitive salary.
• Service charge
• Meal allowance at the restaurant.
• Social Insurance, Health Insurance as Labor Law legislation.
• 12 annual leave per year.

• Education: Bachelor’s Degree/Certificate in Hospitality or related areas
• Experiences: At least 1 years experience as Restaurant Captain in luxury hotels/ resorts/ restaurant or in similar role
• Excellent skills in Guest service and Public Relations, excellent in English
• Strong user knowledge of Microsoft Outlook and Microsoft Office tools
• To be honest, careful, good at presentation, negotiation, persuasion, making plan and organisation for task
• Ability to work independently, analyse and solve the issues, conflicts and contradictions.

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