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Captain - Trưởng ca

  • Hạn nộp: 31/05/2024
  • Mức lương: 5 - 8 triệu

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận 2 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Vị trí
Cập nhật
20/05/2024 13:30

Mô tả công việc

  • Oversees the training of the Restaurant handbook.
  • Observes wait staff and offers training and improvement where needed
  • Holds regular communication meetings and daily briefings
  • Ensures daily smooth restaurant operation and fully manages all aspects of the restaurant in the absence of the Manager / Assistant Manager.
  • Ensures all menus are correct and presentable.
  • Suggests change of beverage items: wine, cocktails, coffee, smoothie’s juices, etc. And recommends popular or sought after drinks.
  • Monitors social media sites (Google, Facebook, TripAdvisor) for guest reservations. Responds and adjusts the reservation book.
  • Maintains daily end of shift reports.
  • Checks customer satisfaction regularly and reports information directly to the Assistant Manager or Manager.
  • Ensures checklists are followed for the restaurant; opening & closing, cleaning service team, bar team and ordering operation stock.
  • Works closely with the assistant manager and supervisor to ensure a friendly and professional working culture and environment for all team members.
  • Ensures that all team members work in a supportive and flexible manner with each other.
  • Ensures that all team members are fully up to date with the product knowledge and the restaurant food and beverage menu / offerings.
  • Ensures that all team members are informed and knowledgeable of all promotions in the restaurant.
  • Monitors team members arrive on time and ready for their shifts according to staff rosters.
  • Checks and makes sure that all back of house areas are tidy and clean and all equipment is in good order including bar and upstairs stores
  • Manages restaurant music, ensures that music in the restaurant is always at appropriate levels.
  • Manages the restaurant decorative flowers and decorative items are in the correct places, fresh and suitable.
  • Follows systems in place to order & receive goods, store receipts, for finance departments monthly checks.
Customer Service
  • Ensures that all team members deliver a high level of guest service at all times.
  • Works with the assistant manager and supervisors to train team members in guest service skills.
  • Handles all customer issues and queries in a polite and efficient manner, ensuring problems are resolved properly and within reasonable time frames.
  • Reports customer issues to the Manager/ Assistant Manager.
  • Creates positive guest and team interactions, ensures good working relations using a professional and calm manner at all times.
  • Maintains relationships with regular guests and acts as the face of the restaurant using an engaging manner.
  • Ensures that the restaurant is operated in line with maximising profit while still delivering excellent service.
  • Ensures that cash and credit cards are handled correctly and a method is in place to double check daily revenues
  • Assists in the inventory management and ongoing maintenance of equipment and other assets.
  • Take reservation enquiries for events for parties such as birthdays, weddings, corporate events, dinner parties and other events.
  • Works with the kitchen to solve any issues for customised menus.
  • Creates custom decoration and setups for events.
  • Conducts pre-event briefings with the team to ensure successful execution.

Quyền lợi được hưởng

  • Competitive salary.
  • Service charge
  • Meal allowance at the restaurant.
  • Social Insurance, Health Insurance as Labor Law legislation.
  • 12 annual leave per year.

Yêu cầu công việc

  • Qualification
  • Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management given preference
  • Work Experience
  • 1 years prior experience is similar role/capacity at luxury hotels/resorts/restaurants
  • Working knowledge of POS systems (e.g. MICROS)

Yêu cầu hồ sơ


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Chính sách nhận xét

Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
Thêm ảnh
Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • 53 Võ Trường Toản, Thảo Điền, Thủ Đức, Ho Chi Minh City, Vietnam
  • COASTAL is an All Day Dining restaurant concept located along the banks of Sai Gon river, taking on the expressions of the coastline, which we often find in Australia & the Mediterranean reflecting underlining serenity, tranquillity, magnificent views, sun-rays and ocean climate. Nestled inside one of the oldest and most peaceful enclaves in Saigon, despite the outside frenzy, within the gates it remains like a peaceful oasis, being surrounded by lush vegetation. Guests entering Coastal Sai Gon first notice the warm, natural materiality and design, then are surprised by the expansive river views, the smiles and the genuine and warm hospitality. Our multicultural and diverse team deliver the highest hospitality standards to the guest. If you are looking for a profesional and welcoming enviroment to be your best, join us now.

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