Front office Supervisor- Giám sát lễ tân

• Supervises and participates in all activities related to the process of rooming guest.

• Ensures that all guests receive a warm and courteous welcome upon check-in.

• Supervises and coordinates room assignment with concerned Front Office sections and other Departments.

• Ensures that all guests are advised of their room numbers and room rates.

• Ensures that next destination sales are promoted upon check-in.

• Promotes hotel facilities efficiently.

• Handles complaints with immediate action and thorough follow up.

• Ensures that information is passed to every one accurate and clear.

• Handles guest needs inquiries and requests promptly.

• Prepares and submits all required statistical reports on a timely basis.

• Ensures that room status is accurate and updated.

• Ensures that room rate is accurate and updated if changed.

• Ensures that guest information is keyed in the hotel system as well as Police‘s system and files guest’s correspondence accurately.

• Makes necessary arrangements for group check-in.

• Provides input for departmental meetings.

• Maintains and controls usage of registration cards, stationary, paper...etc. as well as to reduce cost and expensive.

• Acts as sales person in order to maximize room revenue and MOD’s revenue.

• Identifies departmental training needs and conducts training.

• Establishes and maintains effective employee relations.

• Records all incidents happened in the Supervisor’s logbook during duty shift.

• Complies with hotels health, safety and hygiene.

• Other administrative related.

• Performs related duties and special projects as assigned.

• Well-groomed, neat and tidy at work.

• Strictly comply the Hotel regulation and Employee Handbook.

• Implement Department Head’s instruction and assignment.

• Follow communication lines and report lines.

• Maintain Hotel standards of service quality and performance standards.

• Believe in teamwork, cooperate with colleagues.

• Any additional tasks requested by his/ her HOD.

- 100% lương trong thời gian thử việc

- Môi trường làm việc chuyên nghiệp và có nhiều cơ hội thăng tiến trong sự nghiệp

- Bảo hiểm sẽ được đóng đầy đủ theo bộ luật lao động, (BHXH, BHYT, BHTN...)

- Nhà ở nhân viên (máy lạnh, máy giặt, nước nóng, chăn ga gối nệm...) hoặc được phụ cấp nhà ở & xăng xe khi đăng ký ở ngoài

- Miễn phí 3 bữa ăn trong ngày và đồng phục nhân viên.

• Good knowledge of Front office operation, willing to work shift duties. Handle hotel guests when providing services to them and ability to answer phone calls in a friendly and courteous manner.

Qualifications:

• BA degree in Tourism or language.

Experience:

• Minimum 3 year experience in 4-5 star hotels.

Ứng viên quan tâm vui lòng gửi CV trực tiếp về địa chỉ:

Nam Nghi Resort: Ấp 4, xã Cửa Cạn, Thành phố Phú Quốc, Kiên Giang.

Email: Tin đã hết hạn