Butler Supervisor

• Report to VM /AFVM all issues related to Furama Villas.
• Assist to supervise and make sure the department training is well conducted, including new employees to ensure hotel policies and procedures are being followed correctly.
• Train and develop Villas Team.
• Prepare staffing schedules.
• Check all bookings of Villas arrival to make sure all guests request are well prepare.
• Check VIPs Villas and make sure all amenities are full set up, ensuring full attention to details.
• Liaise with Housekeeping & Engineering Department to ensure room image is maintained and the "Room Ready on Arrival" policy is adhered to.
• Welcome VIPs, perform guests’ relation duties, and obtain comments and feedback.
• Ensure Furama Villas VIP members, repeat guests and other VIPs receive special attention and recognition.
• Daily check satisfaction of all guests staying at the Villas.
• Delegate daily jobs for all staff.
• Provides leadership and guidance to all team members.
• Advise FVM/AVM & FO on Villas Assignments.
• Assist to resolve guest’s complaints and act accordingly to ensure full recovery and guest’s satisfaction.
• Take personal responsibility for correcting customer service problems.
• Assign, supervise and coordinate daily operation and work activities of the department areas.
• Perform daily – walk through inspections.
• Inspect frequently for cleanliness and orderliness at Furama Villas area.
• Supervise the operational activities of the Villas within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels.
• Perform check-in and out procedures.
• Check & answer emails in a timely manner.
• Key in profile notes.
• Up selling & cross selling.
• Perform other duties as required by VM/AFVM/Head Butler

• Theo chế độ chính sách chung được đề cập trong luật lao động 
• Các quyền lợi khác theo chế độ chính sách của công ty

- Năng nổ, nhiệt tình, trung thực.

- Giao tiếp bằng tiếng Anh tốt

- Kỹ năng xử lý tình huống tốt.

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