F&B Sales Manager (Work at L7 West Lake Hanoi - A new project of Lotte Hotels)

• Implement all sales action plans related to the respective market with supervision under the Director of F&B / F&B Manager.

• Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.

• Maximize F&B revenue through each upselling opportunity whenever possible.

• Promote the hotel as often as possible through entertaining, conducting site inspections, and presentations of the hotel, etc.

• Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

• Organize regular visits in accordance with a predetermined plan and maintain good relationship with customers.

• Meet and accompany any top key accounts, VIP guests upon arrival to ensure satisfaction.

• Provide after-sales service and in particular, ensure that all guests’ complaints are taken seriously and discussed with the respective departments if necessary.

• Keep well informed on the operations of all outlets especially in key departments.

• Keep a record on former, existing, potential F&B guests and make a profile of them by using the guest database tool.

• Prepare a tentative monthly schedule to record all sales and other related actives for the preceding month.

• Approach guests in each F&B outlet and executive lounge on a daily basis, specifically targeting certain guests.

• Collect guest feedback and organize coordination meeting with the F&B team for sharing and improvement purpose on a weekly basis or whenever necessary.

• Obtain and familiarize with all market information by using the competitor awareness tool, especially for key F&B competitors’ production and related promotions, reporting to the Director of F&B / F&B Manager in a timely manner.

• Maintain a high level of exposure for the hotel in major market areas through sales calls or joint sales calls, fax, and written communications.

• Record all daily sales calls.

• Submit production reports on your list of accounts on a monthly basis.

• Carry out any other reasonable duties and responsibilities as assigned.

•  Attractive salary & benefit package
•  02 months of probation with full salary 
•  Insurance package
•  Clear career development plan with many engaging training courses (local & international).
•  Duty meal provided by hotel.
•  Annual helpful training courses (local & international).
•  Wonderful working environment with professional team.

• College or related degree.

• Minimum 1 year of experience in a related field.

• Proficient in English to meet business needs.

• Familiar with the operation and application of the hotel’s computer / data processing system.

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