Event Coordinator - Nhân Viên Điều Phối - Bộ Phận Quản Lý Tiệc Và Hội Nghị

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. This position primarily handles events of average complexity. Ensures all hotel events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

JOB SPECIFIC TASKS

• Answer and qualify all enquiries by telephone, informing clients of the Hotel’s facilities and dealing with the co-ordination and follow-up of all leads.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details.

• Follows up with customer post-event.

• Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).

• Makes presence known to customer at all times during this process.

• Stays available to solve problems and/or suggest alternatives to previous arrangements.

• Compile and type all you Banquet Event Orders, and be responsible for the issuing of any “late” banquet orders and amendments. Then distribute the BEOs with an accompanying letter.

• Ensure that all correspondence is securely filed and all files are kept up to date.

• Compile on a monthly basis a Booking Pace report.

• Complete your monthly forecast on the Department sheet.

• Be responsible for the yield management of your meeting rooms in the diary.

• Offer and conduct show rounds of the hotel as and when necessary.

• Check all your meeting rooms before the start of any functions to ensure that they are set up to the specifications on the Banquet Event Orders.

• Ensure good communication with other departments.

• Assist Banqueting Managers and Event Manager as and when required.

• Attend the Banqueting Monthly meetings and weekly BEO meetings.

• At all times to represent the hotel in accordance with company standards of dress, grooming and hygiene.

• Leads pre-event and post-event meetings for assigned groups.

• Facilitates various meetings as necessary (Banquet Event Order meeting, block review, etc).

• Interacts with guests to obtain feedback on product quality and service levels.

• Responds to and handles guest problems and complaints.

• Empowers associates to provide excellent customer service.

• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.

• 02 months of probation with Full salary | Service charge| Social Insurance

• Attractive remuneration package & 13th month salary

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Take-Care culture

• Baby born gift | Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

• Computer skills

• High school diploma/G.E.D. equivalent

• At least 1 year of related work experience

• No supervisory experience is required

• Interview appointments will be set up only for potential candidates at the soonest.