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Night Auditor

  • Hạn nộp: 15/03/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Huyện Điện Bàn - Quảng Nam
Giờ làm việc
Ca đêm
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
21/02/2023 09:03

Mô tả công việc

  • Responds to incoming calls; Answer kindly to inquiries from outside or internal staff. Provide necessary information, and record if customer / employee's leaves message
  • Maintain a systematic document management system; Keep documents secure and keep records
  • Prepare meetings; Prepare the meeting agenda, minutes, meeting schedule, etc., and distribute it to the person concerned after receiving approval from the supervisor
  • Manage the meeting schedule of executives: Book tickets, accommodation, vehicles, etc. on business trips
  • Complete the operations and procedures of the department at the request of executive and keep them up to date at all times
  • In order to maintain the sales concept of THE SHILLA brand, review the sales department 's checklist, revise and supplement it, and conduct a monthly check followed the check - up and F /up
  • To improve service quality, measure VOC (phone monitoring, Mystery Shopping, CSI, etc.), suggest improvement plan according to the result, support implementation of improvement, and F/up
  • In order to improve the service process, review / revise / supplement check checklists and distribute daily / weekly / monthly checklists to the site so that periodic process checks are performed. Suggest and implement a process improvement plan based on periodic inspections (monthly / quarterly / semiannual), VOC, and VOB comments
  • Attend training programs offered by the company
  • If necessary, perform other tasks related to work

Quyền lợi được hưởng

*Attractive salary

*Professional and friendly working environment

*Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance

- Uniform + staff meals are provided

Yêu cầu công việc

  • Bachelor degree in Business Administration(Required); Masters degree or MBA (Marketing) preferred
  • At least 2 years of customer contact department experience (room, food, leisure etc.) or on-site support department
  • At least 2 years of experience in management innovation (including 6 Sigma, quality control) is required
  • Outstanding communication skills(Negotiation/Presentation/Speech/Listening)
  • Understanding hotels, duty-free distribution and leisure service industries

Yêu cầu hồ sơ

CV in English.
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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Lạc Long Quân, Điện Ngọc, Điện Bàn, Quang Nam Province, Vietnam
  • The Shilla Hotels & Resorts, the Hospitality brand of South Korean conglomerate Samsung maintains elegance and a tradition of winning guests’ hearts with the aim of becoming a “Premium Lifestyle Leading Company”. Under its new brand Shilla Monogram, Shilla Monogram Quangnam Danang will be a lifestyle beachfront resort comprising 308 guestrooms, several restaurants, and bars, recreation, wellness, and meeting facilities. Centering on the openness of the resort’s indoor and outdoor spaces there is a sense of design continuity between each open space and an atmosphere that harmonizes with the surrounding nature. Located at one of the world’s beautiful beaches, one side faces the ocean, Shilla Monogram Resort allows guests to enjoy their stay overlooking a stunning view that creates a relaxing, contemplative atmosphere. The hotel’s 309 guestrooms take into account the needs and perspectives of resort guests and are devised to be a tailored space. By bringing your qualification and passion to work at our properties, you will help us achieve our vision: offering customers the lifestyle of their dream based on trust.

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