Night Auditor

• Responds to incoming calls; Answer kindly to inquiries from outside or internal staff. Provide necessary information, and record if customer / employee's leaves message
• Maintain a systematic document management system; Keep documents secure and keep records
• Prepare meetings; Prepare the meeting agenda, minutes, meeting schedule, etc., and distribute it to the person concerned after receiving approval from the supervisor
• Manage the meeting schedule of executives: Book tickets, accommodation, vehicles, etc. on business trips
• Complete the operations and procedures of the department at the request of executive and keep them up to date at all times
• In order to maintain the sales concept of THE SHILLA brand, review the sales department 's checklist, revise and supplement it, and conduct a monthly check followed the check - up and F /up
• To improve service quality, measure VOC (phone monitoring, Mystery Shopping, CSI, etc.), suggest improvement plan according to the result, support implementation of improvement, and F/up
• In order to improve the service process, review / revise / supplement check checklists and distribute daily / weekly / monthly checklists to the site so that periodic process checks are performed. Suggest and implement a process improvement plan based on periodic inspections (monthly / quarterly / semiannual), VOC, and VOB comments
• Attend training programs offered by the company
• If necessary, perform other tasks related to work

*Professional and friendly working environment

*Competitive benefit package

- 2 days off/ week, 12 annual leaves/ year

- 24h accidental insurance

- Uniform + staff meals are provided

• Bachelor degree in Business Administration(Required); Masters degree or MBA (Marketing) preferred
  
• At least 2 years of customer contact department experience (room, food, leisure etc.) or on-site support department
• At least 2 years of experience in management innovation (including 6 Sigma, quality control) is required
• Outstanding communication skills(Negotiation/Presentation/Speech/Listening)
• Understanding hotels, duty-free distribution and leisure service industries