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Receptionist / Lễ tân

  • Hạn nộp: 25/03/2026
  • Mức lương: 5 - 8 triệu

Thông tin cơ bản

Mô tả công việc

MAIN SCOPE AND PURPOSE:

Greeting the customers when they arrive and ensuring that Mad Monkey assists with any inquiry, questions and/or complaints they might have. Also tasked in reconciling daily points of sales as well as managing rooms and bookings.

Main duties and responsibilities:

Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations canceled are effected immediately to avoid confusion.

Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.

Quyền lợi được hưởng

Negotiate base on the experiences / Mức lương thỏa thuận theo kinh nghiệm.

13th month salary/Thưởng lương tháng thứ 13

Probation with full salary/Thử việc nhận full lương

Social Insurance after probation period / BHXH đầy đủ sau thử việc.

Annual Leave 12+ days per year / 12+ ngày nghỉ phép/năm

Award for excellent employee of the month/Giải thưởng cho nhân viên xuất sắc của tháng

Birthday Celebration every month/Tiệc sinh nhật hàng tháng cho nhân viên

Team building/Year End Party.

Training Courses/Được đào tạo.

Other will follow The Labour Law/Các chế độ khác theo luật Lao Động

Yêu cầu công việc

- Experience in an equivalent position in a hotel/hostel/resort environment is an advance.

- Agility, honesty, effective communication skills, willingness to work in shifts including night shift, overtime, public holidays.

- Ability to communicate in English well.

- Skilled in handling situations, under high pressure;

Yêu cầu hồ sơ

Email CV in English to apply or Contact Ms Đào HRM

Hotline HR Dept. 038 53 53 988

Chia sẻ:

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ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô: 100 - 499
  • 250 Cua Dai, Cẩm Châu, Hội An, Việt Nam
  • https://madmonkeyhostels.com/
  • Mad Monkey Hostels are the best places to stay in Southeast Asia. This is our global group, for news from all our properties. The first Mad Monkey Hostel was founded in Phnom Penh in 2011 on the values of social responsibility, excellent service, and travel experiences that exceed expectations. Since 2011 we have grown into the largest hostel provider in Cambodia and expanded into the rest of Southeast Asia. We've earned a reputation as the best hostels for partying, meeting people, and having genuine experiences in new places. We are now the #1 accommodation, tours, and events choice for many of the backpackers making thier way around the Southeast Asian Circuit. Mad Monkey Phnom Penh runs a weekly pub crawl called the Crawl 4 School. The event provides ongoing funding for education projects for impoverished children in Phnom Penh. In 2012 we opened our second hostel in Siem Reap, near the centre of Siem Reap town and just a few minutes tuk tuk ride away from the temples of Angkor Wat. Our pool is the ultimate place to cool down in Siem Reap, and our rooftop beach bar has an amazing atmosphere and new events on every night. In SIem Reap we have partnered with CBAVC to build clean water projects, wells, and filters for poor rural families about 50km outside of Siem Reap City. Our Kampot hostel was founded in 2014 and is located next to the Kampot River. It has a relaxed yet fun environment that focuses on adventure and exploration of southeastern Cambodia. Our Kampot Kamikaze Tour was voted as one of the best tours in Southeast Asia. Each 2 tours sold generate a clean water filter for a poor family in Cambodia. Also in 2014 we took over a management contract on Naga Angkor Hotel in Siem Reap. This effectively extended our capacity in the city to over 200 beds. In 2015 we started our newest hostel venture on the Island of Koh Rong Samloem, a backpackers paradise island resort with its own private bay. This stunning backpackers resort offers an unparalleled experince that guests can't get enough of - most end up extending their stay well past their intended check-out date. Mad Monkey is based on operating a socially responsible, sustainable and fun business that provides our customers with memorable experiences.

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