Hospitality Trainer - Quản lý/ Trợ lý Quản lý/ Chuyên viên Đào tạo

Responsible for managing the hotel’s training function, including developing a complement of qualified departmental trainers and establishes a hotel system for generating training data and evaluating results. The Hospitality Trainer position impacts on the skills, knowledge and attitudes of every hotel employee and ensures the availability and use of effective resource. He/She is responsible for the design, development, implementation, coordination, and facilitation of company training and development programs. He/She also participate in and manage varying internal events in order to ensure ensure the smooth and effective functioning of training events and special projects.

Main tasks

Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.

Familiarize yourself with the Lotte HR and Training Standards, localizing where necessary.

Ensure effective training programs are in place for the following:

• New Employee Orientation
• Train the Trainer
• Customer Service Training
• Technical job specific training (through certification of departmental standards and procedures)
• Supervisory Skills Training
• Management Development
• Fire, Life and Safety Training
• Selling Skills
• Employee retraining

Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved

Maintains all hotel training records

Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development

Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective

Attend departmental training session and critique performance

Assist Department Trainers in preparing and conducting departmental training and assess accordingly

Prepare and monitor training programs for:

• Management Trainees
• Work Experience
• Hotel School Trainees, etc

Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training

Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs

Produce monthly training reports for your Manager and the General Manager including:

• Internal Training Programs conducted: Who attended, Number of people attended, Duration of training, Who trained, Cost of delivery (including labor costs), Anticipated return on investment and/or training goal
• External training programs attended: Who attended, Number of people attended, Duration of training, Who trained, Cost of delivery (including labor costs), Anticipated return on investment and/or training goal

Liaise with other Lotte Training Managers to share experiences and resources

Liaise with educational institutions conducting hospitality and training courses

Maintain current information and records of suppliers of training resources and materials

Delivers briefings of all internal programmes to executive management and department heads

Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager

Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines

Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

Regularly communicates with staff and maintains good relations

Works with Superior in the preparation and management of the Department’s budget

Working with the Director of Human Resources and key stakeholders, to develop and implement an annual training strategy and action plan based on understanding the business needs, brand requirements, outcomes of the Performance Development Review process, and future strategy of the organization.

Provide leadership and direction to the hotel based talent development/training leaders. Developing individual capability that will establish a strong benchmark for hotel training performance.

With Director of Human Resources support and manage the delivery of Leadership development training.

Work with the key regional influencers in leading efforts to embed our ways of working/values (Our Winning Ways).

Establish a regular Training and Development communication platform to keep hotels updated on the latest events, achievements, and strategies.

• Attractive salary & benefit package.
  
• 02 months of probation with full salary.
• Insurance package.
• Clear career development plan with many engaging training courses (local & international).
• Duty meal provided by hotel.
• Annual helpful training courses (local & international).
• Wonderful working environment with professional team.

QUALIFICATIONS

Manager level:

• Education: Degree in Education or Organisational Behaviour and Development. Bach of Business or Hospitality Management (Major Org behaviour)
• Experience: Should have 6-8years experience in an HR role (Regional and Unit) within a major customer focused organization. Experience in developing, delivering, outsourcing and implementing training and development initiatives for a large, diverse organization.
• Credentials: Working Experience in 5 Star Hotel Security Department Works preferred

Staff level:

• Education: Bachelor's degree or higher in Training, Hotel management, Administration or related fields
• Experience: 1 years or more in Training/Human resources/Hotel or Hospitality
• Credentials: Various hotel business-related certificates preferred

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

• Proficient in Word, Excel and Powerpoint; Knowledge of basic Photoshop, Proshow Gold or similar programs required
  
• Experienced in Behavioural Interviewing and interpreting psychometric evaluations
• Organised, systematic and good communication skills
  
• Demonstrated capability in impact and influence
• Advanced organizational skills with the ability to handle multiple assignments
  
• Ability to communicate professionally with all levels of employees
• Excellent written and oral communication skills are necessary to produce and deliver quality training programs
• Working experience in event organization, plan and execution
• Ability to work independently
  
• Ability to work smart in a fast-paced environment
• Ability to think proactively and plan and execute resourcefully
• Self-motivated, creative and flexible in thinking. Must be able to understand various cultural elements
• Fluent in English

Hoặc liên hệ Hotline: 024 3333 1089