Front Office Supervisor (Male)

Supervises front desk staff to insure smooth and efficient operation during the assigned shift.

Communicates effectively both verbally and in writing to provide clear direction to staff.

Assigns and instructs guest service agents in the details of work. Observes performance and encourages improvement.

Uses creative management skills to solve guest and team member problems. Ensures compliance with company standards to ensure consistent high quality guest relations.

Manages desk, resolves guest concerns, handles emergencies and other challenges that may occur during the assigned shift. Implements resolutions by using discretion and judgment.

Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.

• Great opportunities for learning and development with Hilton

• Competitive salary and benefits package

• 2 days off per week

• 100% salary during probation

• Support of services charge during pre-opening stage

• Social, health and unemployment insurance during probation

• Personal Accident Insurance 24/7

College/University graduate in tourism management or equivalent field

1 - 2 years of prior Reception Shift Leader experience are preferred. Prior Opera PMS experience also preferred.

Must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Ability to read, listen and communicate effectively in English, both verbally and in writing. Basic ability for other langugae would be an advantages

Ability to access and accurately input information using a moderately complex computer system.

Interpersonal skills to provide overall guest satisfaction.

Ability to work under pressure and deal with stressful situations during busy periods.

Official Curriculum Vitae certified by local authorities

Certified copy of ID Card

Certification of Health Check