Assistant Spa Manager/Spa Supervisor

• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Conducting Human Resources Activities
• Solicits employee feedback, utilizing an ""open door"" policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Observes service behaviors of employees and providing feedback to individuals.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) 

• Duty Meal

• Offered uniform and laundry service for uniform.

• Service Charge

• Joined in the associate activities.

• Joined in the Hotel's training and development programs.

• Offered relocation, home leave allowance.

• Offered 12 vacation days/year.

• Comply with government Public Holidays.

• Good communication skills
• Excellent customer service skills
• Strong leadership, motivational, and people skills 
• Ability to work under pressure and handle difficult situations 
• Problem solving and organizational abilities