Training Manager - Quản lý Đào Tạo | Sheraton Hanoi Hotel

60 days probation with Full salary & Social Insurance

Service charge every month after probation

Attractive remuneration package & 13th-month salary

Professional training courses

A professional workplace with young, dynamic, and excellent team members

Duty meal & Uniform provided

05 working days/week.

Participate in team building and TakeCare activities of the team and hotel

Health check every year

Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)

Start your career path in the biggest and one of the most prestigious hotel companies worldwide

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

2. Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

3. Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

4. Managing Training Budgets

• Participates in the development of the Training budget as required.

• Manages budget in alignment with Human Resources and property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Utilizes P-card if appropriate to control and monitor departmental expenditures.

5. Others

• Assist to ensure that all associates comply with the grooming and uniform standards

• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related Sheraton and Marriott International policies.

Send CV to email:  Tin đã hết hạn

Or contact: 02437199000 (Ms. Phuong)