Training Executive | Chuyên viên Đào tạo | Khách sạn Sheraton Hà Nội

Conduct stand-up training to groups of employees. Assist with orientation of new employees. Assist in training hiring managers and interviewers on all interview and selection policies and procedures. Schedule and coordinate applicant interviews with appropriate hiring manager and/or interviewer. Conduct applicant interviews for hourly and management positions. Ensure company grooming standards are communicated effectively to all new employees. Conduct new hire orientation training including completing all new hire paperwork. Assist with design and development of training programs. Develop training aids and multi-media tools to present training material. Order and manage inventory of training materials and supplies. Prepare for training classes (e.g., materials, setup classes, breakdown classes).

Follow all company and safety and security policies and procedures. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time or for an entire. Perform other reasonable job duties as requested by Supervisors.

60 days probation with Full salary & Social Insurance

Service charge every month after probation

Attractive remuneration package & 13th-month salary

Professional training courses

A professional workplace with young, dynamic, and excellent team members

Duty meal & Uniform provided

05 working days/week.

Participate in team building and TakeCare activities of the team and hotel

Health check every year

Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)

Start your career path in the biggest and one of the most prestigious hotel companies worldwide

• Promotes and informs employees about all training programs.

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

• Helps employees identify specific behaviors that will contribute to service excellence.

• Ensures employees receive on-going training to understand guest expectations.

• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.

• Meets with training cadre on a regular basis to support training efforts.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

2. Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.

• Meets regularly with participants to assess progress and address concerns.

• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Measures transfer of learning from training courses to the operation.

• Ensures adult learning principles are incorporated into training programs.

3. Developing Training Program Plans and Budgets

• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.

• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

• Aligns current training and development programs to effectively impact key business indicators.

• Establishes guidelines so employees understand expectations and parameters.

• Develops specific training to improve service performance.

• Drives brand values and philosophy in all training and development activities.

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

4. Others

• Assist to ensure that all associates comply with the grooming and uniform standards

• Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety rules, and related Sheraton and Marriott International policies.

Send CV to email:  Tin đã hết hạn

Or contact: 02437199000 (Ms. Phuong)