Relationship Officer – Individual Customer

JOB SUMMARY

ACQUIRE CUSTOMERS AND GROW USAGE OF SERVICES WITH PROFESSIONAL, PERSONALISED AND CARING SERVICE CONSULTATION

• Call-in and wall- in customers

• Conversion of leads from marketing in a timely and efficient manner

• Database leverage – increase customer lifetime value

• Own sources

CRM & REPORTING

• Follow up, updating data status on CRM on daily basis

• Co-ordinate with Marketing for regular sales report and by campaign report

• Sales record for commission based remuneration.

• Other sales admin and reporting tasks as requested

INSIGHTS & INNITIATIVES

• Customer insight for efficient sales calls

• Propose sales and marketing initiatives to acquire, retain, cross-sell and up-sell

• Salary package in details will be discussed during the interview

• Specific KPIs target and KPIs incentive on top of Salary Package will be discussed, if any

• Contribution of all Compulsory Insurances (Social Insurance, Health Insurance and Unemployment Insurance) from starting date

• Working Time: Standard working time is 44h/ week; 24 working days per month

• Annual Leave: 14 Days per year

• Sick leave: 06 days/ year (full paid)

• Monthly Service Incentive

• Yearly Performance Bonus

• Free consultation for staff, staff’s spouse & children under 18 years old at HFH. Special rate for staff when using services of Hanoi French Hospital (HFH)

• Health Insurance, Accident Insurance and Life Insurance for all employees

• Other benefit as Hanoi French Hospital (HFH) policy.

COMPETENCY

• Interpersonal skills

• Knowledge of Customer Journey in Sales and Marketing

• Operations and Process

• CRM system, reporting

• Knowledge of health care business and the market is an advantage

EDUCATION & EXPERIENCE

• Training in business, sales is an advantage

• Experienced in the similar roles in service industry is preferred

• Ambitious, passionate in problem solving, dealing with people.

• Willingness or interest to have result-based KPI compensation, and strong motivation by obtaining sales results

- You can apply by sending Your Application Letter and CV in English on Hoteljob.vn .