Club InterContinental Supervisor

• Monitor Club InterContinental personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through farewell

• Monitor Club InterContinental personnel to ensure Club InterContinental’s Guests consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service.

• Inspects all VIP rooms prior to arrival

• Oversee maintenance of efficient repeat guest history system

• Promote Inter-Hotel sales and in-house facilities

• Perform such functions as to include:

- Priority Club and regular guest welcome letters

- Solicitation of Priority Club applications

- Attending to special requests by guests

- Develop and implement guest telephone contact systems

• Compile, analyses and control Club InterContinental costs.

• Schedule and attend regular Club InterContinental guest cocktail parties and social engagements in an effort to further improve on service delivery

• Review arrival lists for all Club InterContinental arrival guest and VIPs to check room allocations, amenities, and special requests.

• Prepare requisitions for amenities on a timely basis

• Overall responsible for ensuring and maintaining the entire range of services offered for the Club InterContinental and the aim to maximum guest satisfaction

• Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

• Organize and conduct regular meeting for all Club InterContinental staff to facilitate communications and smooth operations

• Work within the company’s Human Resource Management System to ensure the departmental performance of staff is very productive.

- Health care insurance for personal at least 6 months and for the family after working 2 years

- 24/7 accident insurance- At least 14 annual leave, 2 days off/week

- Relocation, Repatriation allowance

- Rest & Relaxation., Home leave allowance

- Accommodation, uniform, transportation, and meal are provided

- Service charge as revenue

- International working environment

Required Skills

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local government agency.

Problem solving, reasoning, motivating, organizational and training abilities.

Good writing skills

Leadership Skills

Qualifications

Diploma in Hotel Management, Food & Beverage, or related field.

Experience

3 years related experience, including supervisory experience, or an equivalent combination of education and experience.

- Certificates related to applied position

- Phone: 02973 97 8888/ 091 909 6325/091 906 5846 (Human Resources)