Senior Sales Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Senior Sales Manager assists the Commercial Leader in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.

What will I be doing?

As the Senior Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete the relevant Hilton University courses promptly and pass the tests.

• Be familiar with hotel product knowledge and related activities.

• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.

• Complete sales targets and related tasks set by the hotel.

• Develop sales plans and obtain approval from the Commercial Leader, maintaining and developing customers in the region or industry according to the plan.

• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.

• Produce quotations efficiently, send contracts to customers and follow-up promptly.

• Show clients around the hotel.

• Operate the hotel reservation system to book rooms, banquet venues, etc.

• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.

• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.

• Recommend other hotel chains within the group to clients.

• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.

• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Leader.

• Welcome key customers, team leaders and VIPs to the hotel when they arrive.

• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.

• Handle guest feedback or complaints.

• Maximize sales at all times and effectively forecast team and banquet revenue.

• Provide necessary supervision and guidance to the Commercial Leader or sales representative as needed in developing team quotes or contracts.

• Actively participate in the development of marketing plans and collaborate to achieve budgets.

• Assist the Commercial Leader to allocate daily work effectively according to the Sales team structure.

• Coach the Sales team to always ensure that quality services and products are delivered to customers.

• Lead the Sales team to achieve departmental goals.

• Chair and attend meetings as needed.

• Assist the Commercial Leader in recruiting, selecting and training employees to maintain team vitality and stability.

• Conscientiously perform assigned tasks and special tasks.

• The department reserves the right to change or supplement the job description if necessary.

• Great opportunities for learning and development with Hilton

• Competitive salary, services charge and benefits package

• 2 days off per week

• 100% salary during probation

• Social, health and unemployment insurance during probation

• Personal Accident 24/7 and Health Insurance

Requires a minimum of three years experience in international branding hotel sales.

Required Skills Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Strong inter-personality skills, proficiency in English communication and computer literate

Strong in driving results, overall sales skills, effective telephone communication skills

Broad understanding of whole sales and MICEs

Proven ability in group sales process and related strategies

Maximizing revenue by up-selling packages and creative food & beverage

Understanding and achievement of team and individual goals

Understanding of need time strategy as developed by sales/revenue management

Familiarity and knowledge of all departments within the hotel

Certified copy of Diplomas, Certificates

Official Curriculum Vitae certified by local authorities

Certified copy of ID Card

Certification of Health Check