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Guest Service Agent ibis Saigon South Hotel (Night Shift)

  • Hạn nộp: 30/09/2023
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Quận 7 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
07/09/2023 16:10

Mô tả công việc

Primary Responsibilities

Front Office Operation

• Conduct daily briefings and ensure that all pertinent information is well received by team members

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met

• Review, analyze and suggest improvement of work flow and standards at the Front Desk

• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations

• Ensure documentation of all guest related issues using the logbook

• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently

• Assist Guest Relations in greeting, rooming, and sending off guests

• Inspect front of house and back of house regularly for cleanliness and orderliness

• Ensure that front line staff complies with marketing techniques and maximizes sales

• Check billing instructions, monitor guest credit and act upon any discrepancies

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently

• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.

• Conduct Night Audit Process for hotel

Team Management

• Provide department orientation and training of the hotel service standards, procedures and programs

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Motivate and provides a work environment which brings out the best in team members

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

• Be fully conversant with hotel fire & life safety/emergency procedures

• Attend all briefings, meetings and trainings as assigned by management

• Report for duty on time wearing clean and complete uniform at all times

• Maintain a high standard of personal appearance and hygiene at all times

• Perform other reasonable duties assigned by the Management of the Hotel

Quyền lợi được hưởng

  • Thẻ phúc lợi dành cho nhân viên cung cấp mức giá chiết khấu tại Accor Hotels trên toàn thế giới.
  • Phát triển tài năng của bạn thông qua các chương trình học tập của Academy Accor.
  • Phụ cấp ăn trưa, gửi xe miễn phí tại hầm gửi xe của khách sạn.
  • Làm việc 5 ngày/ 1 tuần.

Yêu cầu công việc

Knowledge and Experience

• Diploma in Tourism / Hospitality Management

• Minimum 2 years of relevant experience in a similar capacity

• Excellent reading, writing and oral proficiency in English language

• Ability to speak other languages and basic understanding of local languages will be an advantage

• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

• Good communication and customer contact skills

• Results and service oriented with an eye for details

• Ability to multi-task, work well in stressful & high-pressure situations

• A team player & builder

• A motivator & self-starter

• Well-presented and professionally groomed at all times

Yêu cầu hồ sơ

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Sắp xếp đánh giá:

  • Quy mô:
  • 73 Hoàng Văn Thái, Khu đô thị Phú Mỹ Hưng, Tân Phú, Quận 7, Ho Chi Minh City, Vietnam
  • https://www.accorhotels.com/gb/hotel-7177-ibis-saigon-south/index.shtml
  • ibis Saigon South Hotel Economy hotel for business and leisure "Welcome to Ibis Saigon South. Our Team and I are here to serve you from the heart and make your stay pleasant." YANG Chris, Hotel Manager Ibis Saigon South is conveniently located few steps from Saigon Exhibition & Convention Center (SECC) with its easy access to Ho Chi Minh city center as well as Long Hau/ Long Thanh Industrial Park. Surrounded by Business, Medical & Entertainment district of Phu My Hung, our guests can walk to corporate offices, FV Hospital, Tam Duc Heart Hospital & international clinics, the Crescent shopping mall and lake. It's also only minutes away to popular Korean Town and SC Vivo City where popular restaurants & bars and shopping for your venture in District 7. The hotel makes ideal base for leisure and business travelers, featuring 140 modern rooms with timber floors, free WIFI Internet access, Business Corner, Restaurant Outlets and Meeting spaces with its easy access to industrial Zone and City Center.

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