Assistant IT Manager

Duties and responsibilities

Financial returns:

•Help create the department’s annual budget and the setting of departmental goals. Monitor budget and

control expenses with a focus on food, beverage, and labour costs….

•Manages and monitors the operation of all computer hardware, ensures all systems are working and

installed properly, and serves as the primary contact for servicing the computer hardware

•Assist in continually keeps informed of IHG-approved systems and technology that may contribute to

improve hotel efficiency, including, but not limited to

o Computer Hardware systems and devices including PC LAN technology.

o Software operating and utility systems.

o Front Office and Accounts Receivable Property Management Systems.

o Interfaces to and from Front Office Property Management Systems and other Systems.

o Back Office Accounting Systems.

o PC and LAN based Office Automation products.

o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

o Point Of Sale Systems.

o Guest and Administration Voicemail.

o Cabling.

o Hub / Switch Management Systems.

o Assist and Support Electronic Door Locking Computer System.

o Computer Virus protection.

o Hotel IT Security and Firewalls

•Maintain an up-to-date list of all computer hardware and software

•Monitor the performance of the systems and maintains a log book of performance report e.g. through

systems measurement facility/utility, error and integrity check reports, system malfunction and Solutions

•Understand all standards and IHG customized features and functions of the Hotel front office system, point

of sale system, and call accounting system, including, but not limited to system security, system reports,

manager functions, system utilities and user functions

•Maintain uncompromising data and physical security standards

•Control the key/lock for computer room and ensures that the computer room fire protection, temperature

control, and power requirements meet the IHG security specification as described in the IHG security

system

•Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to

management

•Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to

the guest.

•Report Lost and Found immediately to Security

People:

•Direct/Manage everyday activity, plan and assign work ensuring you always have the right staffing

numbers

•Develop your team and improve their performance through coaching and feedback, and create

performance and development goals for colleagues

•Train colleagues to make sure they deliver with compliance and to the standards we expect

•Drive a great working environment for teams to thrive -linking up departments to create sense of one

team

•Promote teamwork and quality service through daily communication and coordination with other

departments

•Recommend or initiate any HR related actions where needed

•Manages and monitors the operation of all computer hardware, ensures all systems are working and

installed properly, and serves as the primary contact for servicing the computer hardware

Guest experience:

•Keeps informed of the latest, updated, changes, enhancement, and development in the hotel

computer field by subscribing to periodicals and attending seminars, workshops or conferences

held by IHG, computer companies or vendors

•Follows-up on all outstanding points from the latest EDP audit of his/her hotel

•Informs department heads when new features or changes to the system affect their department

•Notifies department heads on current computer related issues, new releases, MIS trends, viruses

etc.

•Perform Brand’s Services behaviours in daily operation basic towards the guests

•Ensure consistency service within the department

•Sharing guest feedback to the team

•Manage all requests made by guests, or special request from guest that your staff reported to you

Responsible business:

•Assist IT Manager in maintains technical and user documentation, systems reports, newsletters and

announcements in a neat, orderly and secure fashion

•Assist IT Manager Follows-up on all outstanding points from the latest IT audit of his/her hotel under the

supervision of IT Manager/Leader

•Assist IT Manager Notify department heads on current computer related issues, new releases, MIS trends,

viruses etc.

•Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources

and critical libraries

•Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

•Be responsible in protecting the environment such as the trees, the sea, and special species

•Understand and ensure your staff understanding IHG Brand Standard related to your department

•Recommended changes to these standards

•Open and close the shift, ensure effective shift hand over

•Co-ordinate special projects as required, such as…

•Rotate the roles (cross training) within department when required

•Perform any other duties which may be assigned by the management from time to time.

• Competitive salary
  
• 13th salary
• Mandatory insurances regulated by local law
• 24/24 Accidental insurance
• Health care insurance
• IHG training
• Shuttle bus, duty meal and uniform laundry are provided

Qualifications and requirements

Required skills:

Demonstrated ability to interact with customers, employees and third parties that reflects

highly on the hotel, the brand and the Company

Working knowledge of networks and operating systems and database

Good team player, proactive, self-motivated, responsible, hardworking and able to work under

pressure

Strong analytical and problem solving skills

Good writing skills

Knowledge in PCI DSS (Payment Card Industry Data Security Standards)

Qualifications:

Diploma or Vocational Certificate in Computer Science or Information Technology or related field

Experience –

2 years related experience or an equivalent combination of education and work-related

experience, some computer set-up and troubleshooting experience preferred