Hostess (Nhân viên tiếp đón)

• Confidently know the food and beverage menu contents and explain them in detail to guests.

• Understand dietary requirements and offer appropriate suggestions.

• Correctly label buffet dishes.

• Keep buffet areas clean at all times.

• Complete TBS checklists on product knowledge.

• Make suggestions on the menu that might suit guests of different nationalities.

• Familiarize with menu items of all other outlets to recommend guests to other outlets.

• Ensure that everything is clean and tidy, ready for guests to enter the restaurant.

• Undertake steps to ensure that the cashiers’ desk is ready and set for service.

• Check reservations with the Supervisor / Manager and confirm any large bookings for the next service period.

• Has basic computer knowledge ie. Words, Excel & PowerPoint.

• Able to make market or competitor survey.

• Assist Bar Attendants and kitchen staff where required and carry out any reasonable duties requested by the Supervisor / Manager.

• Complete the TBS checklist on preparing the restaurant for service.

• Greet guests with smiles and offer assistance with coats, bags, etc., introducing yourself.

• Escort guests to a table and ask if they would prefer a smoking or non-smoking table.

• Greet all guests who walk past your outlet and offer them menus to view when appropriate.

• Offer the newspapers to all breakfast guests and any single diners.

• Ensure that all service procedures are carried out to the standards required.

• Accommodate any guest request or offer appropriate alternatives.

• Take personal responsibility for the service experience of all guests in your designated area.

• Follow-up on any guest questions or queries immediately, and if you don’t have the answer, check with your Supervisor / Manager.

• When passing by guest tables, check if they require service.

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

• Make sure that all areas are cleaned and maintained in accordance with operating procedures.

• Positively end the guests experience by checking on their satisfaction.

• Assist with guests’ coats and bags as they leave, thanking all guests and wishing them a pleasant day.

• Understand relevant OH&S legislations and their implications on the operation of the department.

• Ensure that safe and healthy working practices are observed throughout the service.

• Report any accidents / incidents to the Supervisor / Manager.

• Ensure that the Food & Beverage mission is established and instilled in you and all team members.

• Carry out any other reasonable duties and responsibilities as assigned.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 - 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• 2-4 years similar position in a 4 / 5-star category hotel.

• Good English skills, both written and verbal to meet business needs.

• Strong leadership and training skills.

• Outgoing personality and willing to work for long hours

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055