F&b Attendant (Nhân viên phục vụ)

• Maintain high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.

• Confidently know the food and beverage menu contents and explain them in detail to guests.

• Understand dietary requirements and offer appropriate suggestions.

• Complete checklists on product knowledge.

• Make suggestions on the menu that might suit guests of different nationalities.

• Familiarize with menu items of all other outlets to recommend guests to other outlets.

• Confidently know opening hours of all restaurants and hotel outlets.

• Able to recommend other restaurants and city attractions to hotel guests.

• Complete the checklist on preparing the restaurant for service.

• Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.

• Ask all guest if they would prefer smoking or non-smoking tables and escort them to the table.

• Follow-up on any guest questions or queries immediately and if you don’t have the answers, check with your Manager.

• Ensure that all service procedures are carried out to the standards required.

• Make sure all areas are cleaned and maintained in accordance with operating procedures.

• Take personal responsibility for the service experience of all guests in your designated area.

• Smile and greet all guests as they enter and exit the restaurant, even if they are not designated to your section.

• Give guest service the highest priority.

• Display professional behaviour at all times.

• Avoid offensive or impolite language.

• Basic bar and beverage knowledge.

• Report any accidents / incidents to the Supervisor / Assistant Manager / Manager.

• Carry out any other reasonable duties and responsibilities as assigned.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

• Senior High School education or specialty in Hospitality.

• 1-2 years in a similar position in a 4 / 5-star category hotel.

• Good command of English to meet business needs.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Possess basic knowledge of food and beverage preparation and service of various alcoholic.

• Able to remember, recite and promote the variety of menu items.

• Open minded with an outgoing personality.

• Willing to work for long hours and possess a positive attitude

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055