[Hilton] HK_Housekeeping Supervisor (Giám sát Buồng phòng)

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.

• Work closely with the front desk team to ensure correct room status at all times.

• Ensure guest privacy is respected when DND status is displayed.

• Supervise the turndown service.

• Responsible for strict key control.

• Regularly inspect guest floor corridors and public areas.

• Report maintenance issues promptly to Engineering.

• Ensure compliance of lost and found procedures.

• Keep floors, linen rooms and pantries neat and tidy.

• Monitor productivity of the assigned Room Attendant.

• Check team members’ grooming, personal hygiene and appearance.

• Assist with team members’ training and development.

• Provide ongoing advice and support to team members under your supervision.

• Provide one to one instruction to team members when required.

• Seek opportunities to improve guest service consistently from guests’ comments.

• Take appropriate action to resolve guests’ complaints.

• Ensure all reports are completed on a timely basis.

• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.

• Perform any duties assigned by the Management team deemed necessary.

• Competitive salary

• Insurance as labor law (apply from starting date)

• Heath Care Insurance (24/7)

• 12 - 14 Annual Leaves

• Working hours: 8 hours/ day, 2 days off per week

• Relocation, home leave ticket, repatriation allowances

• Accommodation, uniform, transportation, meals

• Pre-opening Service Charge

• Others benefits

• University / Pre-university graduate.

• At least 2 years of guestroom work experience.

• Good written and verbal skills.

• Fluent in English to meet business needs, advantageous.

• Good knowledge of Housekeeping office’s daily operation.

• Proficient in Microsoft Office, housekeeping Opera system.

• Actively listen to others and build on good ideas.

• Apply to via Hoteljob or jobs.hilton.com

• Tel: 0329 590 055 (Vi)