Reservation Agent

Basic Functions:

Efficiently and accurately accept and process individual reservations in accordance with established standards and procedures 

Duties and Responsibilities:

 Responding promptly to telephone requests regarding reservations and process accordingly.

 Checking room and rate availabilities and accept/reject booking accordingly based on availability.

 Completing and administering all reservation tasks as assigned and in accordance with established standards and procedures.

 Reviewing accuracy of the next day reservations and ensuring complete details for Front Desk and special requests, which require pre-arrangements, are attended to.

 Responsible for maintaining comprehensive allotment lists.

 Checking departmental checklists and following up when items are not completed

 Having thorough knowledge of all guest rooms, their location, rates and amenities; be familiar with all hotel facilities and services.

 Maintaining close relationships with the credit department with regards to credit status and take proper actions if needed.

 Maintaining effective inventory control and re-ordering when pertinent and ensuring that they are strictly controlled.

 Updating all document related with the materials for guest booking.

 Recording all vouchers or guarantee letters received and cross check with data, which is updated into system.

 Following up any pending voucher or guarantee letter and ensuring that these are received before the arrival of the guest.

 Monitoring of e-mail received and reply based on the booker made and ensure all the data given is accurate.

 Knowing and being familiar with the rate applied and being aware of any new package issue.

 Using the standardize wording at notes and comments an update from time to time any changes of notes and comments which should be initiated and inform related section accordingly.

 Reporting to the A. Reservation Manager whenever the room rate is not updated in the system.

 Performing other duties as assigned by the management or supervisor.

• Great opportunities for learning and development with Hilton

• Competitive salary and benefits package

• 2 days off per week

• 100% salary during probation

• support of services charge during pre-opening stage

• Social, health and unemployment insurance during probation

• Personal Accident Insurance 24/7

 At least Bachelor degree in any field

 At least 1 year experience in Reservation

 Strong inter-personality and oriented results

 Strong knowledge of hotel computer software or current Reservation system

 Good knowledge of telecommunication equipment, connections, and regulation.

 Proficiency in English communication

Certified copy of Diplomas, Certificates

Official Curriculum Vitae certified by local authorities

Certified copy of ID Card

Certification of Health Check