Concierge Agent - Nhân viên quầy thông tin

• Assist guests with all inquiries, both hotel and non-hotel related
• Maintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are fully up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events
• Manage guests’ mails, messages, courier services and parcel postage as requested by guests
• Maintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followed.
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be fully conversant with hotel fire & life safety/emergency procedures
• Report for duty on time wearing clean and complete uniform at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities, like Accor Sustainability 

• Diploma in Tourism/Hospitality Management
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team

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