Telephone Operator - Nhân viên tổng đài

• Process all incoming and outgoing calls accurately and courteously
• Assist guests with international calls and directory queries. Address guests by name whenever possible
• Handle guests requests promptly, report complaints and irregularities to the Telephone Supervisor
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations
• Be aware of local telephone listings and frequently dialed numbers
• Reveiving and posting all guest correspondences, items when requiered
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Good knowledge of the softwares Material Control (MC), Cadena shift assignment. Key in the Cadena working shift for all Front desk’s staffs. Create a request/purchase when requiered.
• Filling Registration Card to guest folio after completed declairation. Ensure that there no lost of any them.
• Be fully conversant with hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• Take 2 days off/week
  
• 100% social insurance payment based on salary from the first day of work
• Employee benefit card offering discounted rates in Accor Hotels worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities

• Minimum College education
• Minimum 1 year of relevant experience
• Excellent reading, writing and oral proficiency in English language. Fluently Vietnamese
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team

Cách thức ứng tuyển:

- Gửi hồ sơ trực tiếp trên trang web Hoteljob

- Điền mẫu đơn ứng tuyển tại phòng Nhân Sự: Khách sạn Mövenpick Hà Nội Centre – 83A Lý Thường Kiệt, Hoàn Kiếm, Hà Nội

- Mọi chi tiết xin vui lòng liên hệ với Phòng Nhân sự (024.38222800 – Máy lẻ 6503) trong giờ hành chính từ thứ 2 đến thứ 6 hàng tuần