Duty Manager PAX ANA DỐC LẾT - Quản lý trực ca

Required to welcome our guests to the hotel in a friendly and helpful manner, ensure that the public areas are kept clean and tidy.

Occasionally Assist guests with their luggage, be a point of contact for our guests, valet park guests cars and other responsibilities to ensure all requirements are met during our guests stay.

Must actively participate in the decision making process on guest relocation for nights when over capacity, execute accordingly and ensure a smooth relocation process. This effort must be coordinated with the Front Office Manager and/or Manager on Duty prior to shift start.

Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, assigning nightly work, conducting training, conducting counselings and evaluations and delivering recognition and also reward.

Ensure the accurate completion of the daily night audit in a timely fashion.

Must be able to perform the full night audit if needed.

Oversee preparation of daily summary reports.

Assist the Front Office Manager in implementing and enforcing financial controls throughout the department, helping with control of operating expenses, scheduling and purchasing.

Should Show Initiative, Problem Solving, Staff Training, Team Leading.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Be aware and able to enforce all fire-life-safety procedures.

Remain current in all updates with regards to new procedures and training.

Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Front Office Manager.

-Related policies and benefits will be discussed in detail during the interview process

Good personality and charming is important to be the Night Manager in the way to represent himself on behalf of hotel management.

Graduates bachelor degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.

Previous Front Office experience in supervisory/management capacity in a Mid scale or Luxury property is required.

Previous customer service and general computer experience required. Property Management Software experience required.