Spices Garden Restaurant Manager

MAIN DUTIES:

Administration

• Prepare all needed Micros request and submit it to Asst DFB for signature

• Control and acknowledge all store requisitions before to send it to Asst FB for signature

• Control and acknowledge all purchase requests before to send it to DFB for signature

• Control and record all Void made in the outlet

• Control the daily outlet revenue (logbook VS Income Auditor daily revenue report) and correct it in case of mistake

• Fill up the log book

• Issue the monthly training plan to Asst FB

• Issue Micros Card request

• Follow up on the implementation of any promotion / special events

• Fill up the weekly cleaning plan

• Fill up the weekly grooming check list

• Issue and follow up on all needed maintenance requests

• Fill up the daily acknowledgement form

• Send to FB office the weekly outlet team schedule

• Communicate to DFB and Asst DFB any areas of concerns

• Conduct the yearly assessment of the outlet team in an objective way

• Keep the outlet guests database updated and accurate

• Control all equipment in the outlet to ensure full Par Stocks

• Ensure that there is enough equipment to ensure smooth operations , any missing equipment must be reported to Asst FB

• Conduct monthly linen inventory

• Conduct monthly cutlery inventory along with stewarding hotel

• Submit vacation plan and application for leave to Asst FB director

• Conduct briefing before each service and communicate on all out of stock items

• Monitor Void made in the outlet

• Conduct Monthly Assessments of the Supervisors

Financial and Revenue Responsibilities

• Communicate the financial target (budget) to the team

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Develop trainings in accordance to the operational needs

• Train the team on a regular basis and in accordance to the training plan

• Issue training checklist for all given training

• Establishes effective employee relations and maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees

• Fill up all staff requisition forms to be given to DFB for signature at least 2 weeks prior the actual date staff is needed

• Give regular positive and negative feedbacks to each team member in a constructive way

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to Outlet Manager and supervisors

• Work hard to satisfy any guest requests

Operational Responsibilities

• Manage the entire outlet team

• Ensure smooth and efficient service at any time

• Ensure an extremely detailed service

• Ensure proper atmosphere of each outlet according to the time of the day (music, lighting, aromas, temperature…)

• Ensure good communication between kitchen, bar and service team

• Check all buffet set up

• Check restaurant and table set up

• Know and ensure full follow up on the Sofitel brand standards

• Ensure and control the cleanliness of bar counter (if any), back office and service stations

• Ensure proper organization of each service stations

• Ensure efficient sequence of service

• Follow up that all given training are fully followed by the staff

• Handle and follow up on any guests complains

• Report any guest complains to Asst DFB

• Check overall conditions of the restaurant

Meetings to attend / lead

• Attend the daily F&B morning briefing

• Attend be monthly promotion meeting

• Attend the weekly pre con meeting

• Attend the monthly FB manager meeting

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

• Employee benefit card with discounted rates in Accor hotels worldwide + other benefits.

• Opportunity to grow at the property, the company and across the world!

Previous hotel luxury experiences 

Good verbal and written communications in English

Problem solving skills, good interpersonal skill, guest service oriented.

Flexible schedule including weekend and holiday

How to apply

TRAN THI VAN HUONG

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