Spices Garden hostess/waiter/waitress/food runner

MAIN DUTIES:

Administration

• None

Financial and Revenue Responsibilities

• Know the financial target (budget) of the outlet

• Is active and work hard to reach the budget

• Monitor the cost linked to the operations

Training and Human Resources Management

• Attend all monthly trainings

• Maintains the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and colleagues

• Is constantly well groomed as per the Sofitel Brand Standards

Guest Service Responsibilities

• Ensure full guest satisfaction at any time

• Develop customer loyalty and recognition

• Introduce and up sell any special events / promotions

• Gather guest feedback and report to outlet Supervisor or Manager in charge

• Report any complains / comments to the supervisor / manager in charge to ensure proper handling of the issue

• Work hard to satisfy any guest requests

• Report any good guest comments to the supervisor or manager in charge

Operational Responsibilities

• Ensure smooth and efficient service at any time

• Ensure high level of professionalism and friendliness towards the guests

• Report any special request to the supervisor or manager in charge

• Carry out the equipment with care

• Passionate for details

• Knows and ensure full follow up on the Sofitel brand standards in the daily operations

• Ensure constant cleanliness of the service area and back office

• Follows all instructions given by outlet manager and supervisors

• Fully apply in operations everything that has been caught during the training time

• Communicate to supervisors or manager in charge any guest complains

• Ensure cleanliness of the equipment used

• Set up tables as per given standards

Miscellaneous

• All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

• All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

• Employee benefit card with discounted rates in Accor hotels worldwide + other benefits.

• Opportunity to grow at the property, the company and across the world!

Previous hotel luxury experiences 

Good verbal and written communications in English

Problem solving skills, good interpersonal skill, guest service oriented.

Flexible schedule including weekend and holiday

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