CUSTOMER SERVICE WORKS IN SHIFTS

• Respond promptly to customer inquiries through various communication channels (phone, email, or chat) with professionalism and courtesy

• Provide clear and accurate information to customers regarding products, services, orders, and policies

• Handle customer complaints and concerns effectively, finding solutions that align with company policies and customer satisfaction goals

• Escalate complex issues to the appropriate departments for further investigation and resolution

• Gather and analyze customer feedback to identify areas for improvement in products, services, and customer interactions

• Collaborate with cross-functional teams to implement improvements based on customer feedback, enhancing overall customer satisfaction

• Proactively engage with customers to build and nurture positive relationships, ensuring they feel valued and understood

• Follow up with customers to gather feedback post-interactions and ensure their expectations are met or exceeded

• Adhere to established company processes and procedures related to customer service, ensuring consistency and quality in customer interactions

• Provide recommendations for process improvements to enhance efficiency and customer satisfaction

• Maintain accurate and detailed records of customer interactions, feedback, and resolutions in the company's customer relationship management (CRM) system.

• Salary gross: negotiate in interview
• working 5 shifts/week, a shift : 8 hours
• Recieve bonuses, insurance, and employee benefits according to state regulations. (13th salary, Holiday bonus, Insurance)
• Chance to work in an international, dynamic, and youthful environment.
• Opportunity to work with multi-national partners.
• Full foundation and training plus basic knowledge about the position.
• Includes bonus incentives, insurance, and employee benefits according to Vietnam’s regulations.
• Participate in Team Building/Team Outing 2 times/year.

- Priority is given to men because they work rotating shifts (morning/afternoon/evening)

- Preferably graduate with major in tourism

- Solid interpersonal skills, especially in Problem Solving and Decision Making.

- Self-motivated and open-minded.

- Support the team and other departments when there is a problem

- Basic English communication

- Open for Fresher/ Senior Student